Senior Employee Services Partner

3 months ago

Providence, United States Providence Public Schools Full time $100,275 - $114,715
Senior Employee Services Partner 

The Providence Public School District (PPSD) is committed to supporting, developing, and enriching the lives of all children through world-class teaching in a culturally and linguistically diverse district. We serve approximately 22,000 students across 37 schools. 
Reporting directly to the Executive Director for Labor Relations & Employee Services, the Senior Employee Services Partner will be responsible for managing a team to support key employee related functions around substitute teacher application, hiring, selection and placement, employment verifications, employee leaves and general updates and maintenance of employee records.  This team will also serve as the primary point of contact for  all customer service inquiries from employees.  The Senior Employee Services Partner will work closely with the Director of HRIS to ensure systems are in place to capture and store accurate data and to ensure that the reporting and extracting of data is streamlined.
The Senior Employee Services Partner will communicate policy decisions, ensure a high-level of customer service from the team, and set goals and benchmarks with the team. Key to success in this role is the ability to drive a customer service focus among the team and to ensure that processes are done in an efficient and accurate manner.
**Contingent upon funding**  
EDUCATION TRAINING AND EXPERIENCE:
  • Bachelor's or Master's degree in Human Resources, Business Administration, or related fields preferred

MINIMUM QUALIFICATIONS STANDARDS:
  • Five or more years of professional experience related to Human Resources / Human Capital functions
  • General experience and knowledge of public sector employee customer services
  • Strong interpersonal and communication skills and experience
  • Management and supervisory experience
  • Demonstrated success in providing high levels of customer service 
  • Excellent organizational skills and demonstrated ability to multi-task and prioritize daily tasks
  • Ability to work independently as well as with a team 
  • Strong interpersonal and communication skills and experience
  • Ability to analyze and solve problems in a quick and accurate manner
  • Experience working effectively with a wide range of constituencies in a diverse community 
  • Proficient in human resource information management & accurate record keeping
  • Bilingual preferred

DESCRIPTION OF DUTIES, RESPONSIBILITIES AND CURRICULAR LINKAGES

The Senior Employee Services Partner’s responsibilities will include, but not be limited to the following:

GENERAL:
  • Responsible for managing a team of Employee Services Representatives and allocating work, monitoring productivity and compliance and ensuring customers receive high quality service in a timely manner
  • Establish and manage metrics for the team and measure performance
  • Report weekly and monthly productivity data to ensure service deliverables are met
  • Hire, train and develop team members in order for them to succeed and grow in the school department
  • Serve as a subject matter expert on HR policies and assist team with questions
  • Manage all data vaulting and records retention including ensuring records are stored, secured and maintained in a confidential manner
In addition to serving as the leader of the Employee Services team, the Senior Partner will either be indirectly (through managing the team), or directly, (through filling in when necessary), responsible for the following actions:

COMPLIANCE AND EMPLOYEE  INFORMATION  MANAGEMENT:
  • Oversee the management and coordination all facets of the day-to-day services and operations including all aspects of leaves of absence administration including advising employees, preparation and intake of forms, submission of forms, and any required employee/manager follow-up 
  • Manage the attendance information management process including training for school based and department staff around time keeping and policies
  • Assist in keeping all school department’s policies and procedures up to date
  • Ensure maintenance of employee files in line with school department’s policies and government regulations
  • Facilitate all aspects of the separation process including exit surveys issuance, coordinate separation paperwork (i.e. release agreements (when appropriate), and see to it that cross departments are informed all applicable departments of changes (IT, Payroll, etc.)
  • Support confidential employee related processes and matters as required 

EMPLOYEE CUSTOMER SERVICE:
  • Provide subject matter expertise, feedback and superior customer service to both internal and external candidates and employees
  • Coach, advise, and guide the resolution of concerns escalated bu staff who are first point of contact for all walk-in, email, and customer care center and support
  • Provide reception desk coverage as needed

OTHER:
  • Develop and serve as the process owner with substitute staffing which includes hiring and placement 
  • Provide workflow oversight of onboarding and hiring process, scheduling and coordination of new hire orientations  
  • Collaborate with and support employee services partner(s) to ensure background screening is completed as requested or assigned
  • Demonstrate a high level of confidentiality of all records and transactions
  • Process employment verifications
  • Ensure compliance and confidentiality with school department, state, and federal policies and procedures
  • Support with special projects as requested or assigned


About Providence Public Schools:

The Providence Public School District (PPSD) serves approximately 22,000 students attending our 37 schools. PPSD employs more than 3,200 professionals who work in and provide support to our schools, which include 21 elementary schools, 7 middle schools, 9 high schools and 2 public district charter schools. Of our employees, approximately 2,000 are educators, and more than 600 others directly support students and families in our schools. Approximately 55% of students come from homes where English is not the primary language spoken. Combined, our students and families speak 55 different languages and hail from 91 countries of origin. In PPSD, the teachers and leaders set high expectations for academic achievement, provide equal access to differentiated instruction, and endeavor to close the achievement and opportunity gap among historically marginalized subgroups within the schools. PPSD is a great place for those who desire an environment that supports their creativity and ingenuity, and respects their credentials and abilities as a teacher.

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