Commercial Support Rep

1 month ago

Denver, United States Daltile Full time $52,000 - $78,000
Dal-Tile is seeking a dynamic Customer Support Rep. As the Customer Support Rep you will increase commercial sales in designated sales territory by calling on Architects, Designers, and National Accounts for the purpose of obtaining proprietary specifications for Daltile.

CUSTOMER SUPPORT REP - #109 Denver, CO:
Expected base pay rates for the role will be between $52,000 and $78,000 + Quarterly Incentive* per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company-sponsored benefit programs.

Primary Objective
Increases commercial sales in designated sales territory by calling on Architects, Designers, and National Accounts for the purpose of obtaining proprietary specifications for Daltile. Critical to the success of the regional team. Supports regional team through marketing, samples, customer communication, database management, and lead generation.

Major Function and Scope
  • Coordinates with Arch Reps in specific markets & supports needs for work with prospective customers including Architects, Designers, Developers, General Contractors, and National Accounts. Requiring sample entry & large project tracking through Sales Force for all accounts including requests by the Arch Rep team.
  • Supports Commercial Sales Team relationships with customers through Sales Force Management, Business Intelligence, marketing (digital and physical), samples/tracking, product presentations, pricing requests & value engineer alternates.
  • Maintains regional C&D accounts virtually & determines if an account needs to transition to an Arch Rep who can service the account in person on a regular basis.
  • Travel will not be a part of assigned duties unless related to emergency sample couriers or errands related to an industry event.
  • Prospects new and maintains existing National Accounts through email & the National Account database.
  • Follows up and reports information quarterly on product forecast and construction schedules.
  • This task should be done by the NAM assistant role and provided to ARIS
  • Organizes & executes new product launches as needed, both internally for the Commercial Team and externally to the client base.
  • Attends customer events, and runs and maintains regional and sub-market social media platform pages.
  • Assisting in building a new product or technical PowerPoint presentation programs as well as templates for weekly digital marketing campaigns including, but not limited to; email, social media, case studies, etc.
  • Develops in-depth knowledge and expertise of all Daltile/Marazzi/AO products, allied products, vendor products, and installation methods.
  • Organizes attends & maintains calendar invites for Market Strategy Meetings & Large Project Tracking Meetings. Opportunity information is to be updated utilizing SalesForce to ensure all pertinent project details are captured and progress of the opportunity as well as closing the opportunity once won, lost, or abandoned.
  • Manages regional quote email account. Distributes email/information appropriately and attaches quotes/documents to correct SF projects or leads.
  • Manages Dodge database through SF and Dodge directly. Adds projects, updates, and collaborators to the project as new information is available.
  • Adheres to all regulatory guidelines and company policy as it relates to safety and our guiding principles.
  • Direct support for Regional Commercial Sales Manager with all other assigned duties as required.

Experience and Knowledge Required
  • Requires BA degree or equivalent combination of education, training, and/or experience.
  • Digital marketing experience.
  • Proven business focused Social Media competency
  • Thorough CRM experience.
  • 2+ years of sales or industry experience.

Competencies
  • Self-Starter
  • Excellent Time Management
  • Ability to work individually and in group settings
  • Highly Organized
  • Strong communication skills
  • Exercises independent judgment and initiative
  • Basic computer skills

Other Pertinent Job InformationWhile performing the duties of this job, the associate is regularly required to stand, use hands, and reach with hands and arms. The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may be required to sometimes sit, climb, or balance. The associate must lift and/or move up to 80 pounds regularly. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles. The associate may be exposed to a wide range of temperatures. The noise level is usually loud. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We offer competitive salaries and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

About Daltile:

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.

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