Member Services Representative

3 months ago

Allen, United States City of Allen Part time $15 - $18
HIRING RATE:  $14.71 HourlyFULL HIRING RANGE:  $14.71 - $18.02 Hourly

The City:
With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions, and quality of life make it the ideal place to work, live, and play. The City of Allen has something to offer for everyone. 
The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".
 
Our employees serve the citizens of Allen with the following values:
  • People First – Giving priority to others
  • Respect – Treating others with courtesy and dignity
  • Integrity – Serving with honesty, trust and hard work
  • Deliver – Following through on commitments while exceeding expectations
  • Excel – Creating an innovative and improving work environment

The purpose of this position is to maintain the integrity of the City's recreation facility operations. This is accomplished by providing customer service to new and current members, assisting with front desk operations, conducting facility tours, assisting with special events and rentals, and resolving customer complaints. Other duties may include answering phones, opening and closing facilities, working the concession stand, and interfacing with other City employees and citizens. This position does not provide direction to other employees.
Essential FunctionsThe information listed below is intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.
  • Provides customer service support by greeting customers, administering tours of the facility, answering phones, directing incoming calls, responding to customer and employee inquiries, implementing new member contracts and supporting the front desk operations.
  • Maintains inventory of supplies and equipment.
  • Registers citizens for membership, classes, camps and activities by operating ACTIVE software, entering data, ensuring necessary paperwork is completed, filing records and providing members with pertinent information regarding the facility and registration.
  • Processes Point-Of-Service transactions by operating ACTIVE Software, entering and recording sales transactions and taking payments.
  • Promotes the facility, programs and services to members and guests; resolves customers' complaints and responds to customer inquiries.
  • Provides various administrative services by ensuring safety in front lobby, maintaining adequate levels of supplies, and assisting with concessions.
  • Maintains facility, interior and exterior, by reporting complaints and problems, making calls for repair, handling customer complaints where appropriate, identifying current risk and forecasting potential problems.
     
Job RequirementsEducation & Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:
  • High School diploma or equivalent with no prior relevant work experience. 
Other combinations of education and experience may be considered.

Certification and Other Requirements: 
  • Valid Class C Driver's License
  • CPR/First Aid Certification or ability to obtain within ninety (90) days of employment
  • Food Handlers Certification or ability to obtain within thirty (30) days of employment 

Overall Physical Strength Demands:
  • Light - Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.


About City of Allen:

With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone. The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced". Our employees serve the citizens of Allen with the following values:People First – Giving priority to othersRespect – Treating others with courtesy and dignityIntegrity – Serving with honesty, trust and hard workDeliver – Following through on commitments while exceeding expectationsExcel – Creating an innovative and improving work environment

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