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Member Service Representative

2 months ago

Glen Allen, United States Medix™ Full time

Are you currently in the job market for a full time role? Medix is hiring Member Services Representatives to work for a major health plan during enrollment season.


Job Overview:

  • Pay: 18/hr
  • The office is located in Richmond, VA (Must be able to commute to Innsbrook area)
  • Schedule: 40 hours per week, need to be available on the weekends
  • Shift: Any hour 8 shift between the hours of 8:00 AM - 8:00 PM
  • This position will be fully in person with the opportunity to go remote after 90 days


Job Responsibilities:

  • Responsible for handling incoming calls to effectively address eligibility, claim, and payment issues
  • May be required to provide off-phone assistance to customers and department leadership
  • Ability to work in a fast-paced environment to assist carriers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquires
  • Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner
  • Provide quality service and customer satisfaction through effective communication
  • Responsible for all areas of customer service as it pertains to research and resolution
  • Handle (average) 50-70 inbound calls daily


Requirements:

  • Education: High school diploma or equivalent required. Associate's degree or higher in a related field is preferred.
  • Experience: Previous experience in customer service, preferably in a healthcare or insurance setting. Experience with Medicare plans and regulations is required.