IDD Service Coordinator

7 days ago

Texas City, United States Gulf Coast Center Full time $19 - $23
Are you seeking a career where you can make a difference? Gulf Coast Center (GCC) recruits people who are committed to compassionate, person-centered service.

Join our team today

  • INCREASED PAY as of 12/1/23.
  • Monday-Friday.
  • 12 Paid Holidays each year (in addition to time off accrual).
  • Great Benefits.
  • 5% Salary increase upon 90 days in role.
  • Starting rate of pay based on experience doing a similar role.
  • Career Ladder
GULF COAST CENTER - JOB DESCRIPTION

Job Title: IDD Service Coordinator 

Location: Brazoria and Galveston Counties

FLSA Status: Non-Exempt

Working Status: Full Time with Benefits

Summary:

MUST be bilingual in Spanish

The Service Coordinator provides service coordination services for adults and children with Intellectual and developmental disabilities. Responsibilities include enrollments, assisting individuals, families and care providers in developing person-directed plans and individual pl an of cares for the caseload. The service coordinator assists individuals and their families in identifying their goals, identifying, and advocating for resources/services, coordinating the delivery of services, monitoring the progress of the plan, and assisting with crisis prevention/management.  Accurate documentation and billing of these services is required.  The work environment is mostly field work (home visits, etc.) and some office work.

Gulf Coast Center is committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Gulf Coast Center defines diversity broadly including, but not limited to, race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, and age. Gulf Coast Center embraces trauma sensitive and informed practices, provides suicide safer care, and fosters a safe and compassionate environment that promotes racial and health equity.

Job Duties: (To be performed with or without accommodation as based on ADA requirements)

The IDD Service Coordinator will be responsible for the following:

Essential Job Duties:
  • Responsible for completing initial Service Coordination Assessment and updating it as needed.
  • Responsible for coordinating PDP development and implementation; includes facilitating initial/annual planning meeting and any needed revisions; assisting in developing individual plan of care (IPC) or Service Option package; making referrals to community resources; identifying barriers to plan implementation; maintaining communication with others involved in the plan and advocating for service needs on behalf of the participant.
  • Responsible for monitoring the participant's progress in relation to the PDP;
  • Frequency of face to face monitoring is determined by the service coordination assessment tool and the needs of the individuals served and should be at a minimum at least every 90 days; maintaining contact with all relevant individuals as determined by the PDP and communicating with the participant/family regarding progress and/or changing needs. 
  • Accurately completes all required programmatic and administrative documentation within accepted timeframes. Ensures that all required documentation has been forwarded to appropriate personnel and/or filed.
  • Service Coordinators will be required to meet productivity expectations for face to face (A) and collateral (B) contacts for individuals on the caseload, including the following:
    • 1st month of employment: 50% of 1 A contact and 3 B contacts.
    • 2nd month of employment: 75% of 1 A contact and 3 B contacts.
    • 3rd month of employment: 100% of 1 A contact and 3 B contacts.
  • Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
  • Treat all individuals with the utmost courtesy, decency and respect.
  • Provide responsive, and efficient services.
  • Interact with staff, consumers, local entities and advocacy groups to provide a service that meets local needs.
  • Provide highest level of Customer Service for both internal and external customers.
  • Required to report personnel leave; flex time and emergency leave to assigned supervisor.
  • Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
  • Consistent adherence to the Center's Dress Code.
  • Consistent adherence to Center safety guidelines and expectations.
  • May be required to travel within Brazoria and Galveston Counties.
  • Out of region travel may be required to attend trainings.
  • Must maintain a clear driving record and driver's license in accordance with our Driver Policy.
  • Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.
Non-Essential Job Duties:
  • N/A.
Supervision:
  • Receives direct supervision from IDD Program Manager.
Required Education:
  • Bachelor's or advanced degree from an accredited college or university; OR
  • Associate degree in a social, behavioral, human service, or health-related field including, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice; OR
  • High school diploma or a certificate recognized by a state as the equivalent of a high school diploma, and two years of paid or unpaid experience with individuals with intellectual or developmental disabilities.
Preferred Education:
  • Bachelor's degree in Social Services.
Required Experience:
  • Minimum one year experience working with individuals with IDD.
Preferred Experience:
  • Knowledge of IDD resources, good interpersonal skills, knowledge of the social service network, good time management/organizational skills.

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