Service Coordinator
4 weeks ago
About the Role:
The Service Coordinator is a vital member of our team at Ecumen, responsible for providing positive leadership and ensuring compliance in the housing setting. This role is dedicated to linking residents with the supportive services they need to maintain their independence in their current housing environment. The Service Coordinator must understand the specific needs and desires of each resident and provide services that meet those requirements.
Key Responsibilities:
- Provide general case management, including intake and referral services to all residents needing such assistance.
- Document activities and provide required reporting.
- Establish relationships with community agencies and service providers to ensure individualized, flexible, and creative services are available for residents.
- Maintain a current directory of providers for use by project staff, residents, and their family members.
- Educate residents on service availability, application procedures, client rights, and provide advocacy as appropriate, referring residents to service providers in the community.
- Monitor the ongoing provision of services from community agencies and keep the case management and provider agency current with the progress of the individual, managing the provision of supportive services where appropriate.
- Help residents build informal social support networks with other residents, family, and friends.
- Perform other duties as assigned.
Requirements:
To be successful in this role, you will need a Bachelor's Degree in Social Work, Gerontology, Psychology, or Counseling, or two years of work experience in a related field. You must also be able to take and pass the American Association of Service Coordinator Program within the first 24 months of employment. Effective communication skills, both verbal and written, are essential, as well as the ability to follow all safety rules, regulations, policies, and procedures of the facility.
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