Operations Coordinator
5 days ago
Job Duties:
Order Entry:
- Utilize order system to enter field sales orders accurately and update on associated order tracker.
- Send order confirmations to customers.
- Answer all incoming phone calls.
- Return customer voicemails within a 24-hour window.
- Return all customer emails within an 8-hour window.
- Provide accurate order or account information.
- Develop knowledge of our company and the products we offer to communicate successfully with customers.
- Review daily production report and release orders according to available inventory to Plant Operations each day.
- Update appropriate shipping logs or order trackers with released orders.
- Confirm Will Call/Customer Pickup or make initial shipping request with freight broker.
- Work with senior HR staff on all initiatives including but not limited to: Onsite HR support, New Employee Onboarding support, Payroll support, Timeclock support, general HR recordkeeping, onsite benefits coordination.
- Code invoices and communicate to AP department.
- Scan picking slips to Corp share folder.
- Receipt Non-Stock supplies.
- Receipt Raw material (Sawdust).
- Receipt Packaging Material.
- Support the finance department on all month end close procedures including but not limited to physical inventory, AP Invoice management.
- Printing BOLs/Picking slips.
- Reconciling BOLs and doing ship all function in Sage.
- Communicating BOLs with AR Dept. for invoicing.
- Signing trucks in and out of the plant for outgoing shipments.
- Provide support to PM and safety program.
- Update daily reports as assigned.
- Postal mail and daily package distribution.
- Other duties as assigned.
Skill Requirements:
- Microsoft Excel proficiency: Can maintain a database and use basic Excel formulas.
- MRP/ERP order management experience.
- Experience with manufacturing or consumer product order management. Must have managed orders off inventory.
- Experience as a primary point person for clients’ customer service/order follow up.
- Excellent verbal and written communication skills and customer interaction etiquette.
- Multi-tasking is a requirement. Must handle high volume calls and emails while managing a book of orders. Strong organizational abilities are a plus.
- Medium to high-volume order management experience a must.
- Self-starter and excels at trouble-shooting a multi-faceted, multi-site manufacturing company.
- Ability to work independently and in a team environment.
Benefits:
- Annual Bonus.
- Employee referral bonus program.
- 2 weeks paid time off + 2 floating holidays.
- Medical, Dental, and Vision Insurance (FSA & HSA options).
- Educational assistance.
- Life insurance, short term & long-term disability.
- 401(k) with employer match & immediate vesting.
- Employee heating pellet program.
- Lignetics SWAG gear to include an annual pair of work boots & other PPE.
About Lignetics, Inc.:
Lignetics, Inc. offers clean, renewable solutions. We have 30 years of experience innovating eco-friendly essentials for everyday life. Lignetics manufactures a variety of consumer brands in several different categories including wood pellets for home heating, BBQ pellets for grilling, wood pellets and shavings for animal bedding, and a wood fiber-based cat litter. Each of our products have unique features and benefits but are all linked with a wonderful recycled, renewable, sustainable, and carbon neutral story. We turn recycled sawdust into value-add, branded consumer products.
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