Senior Operations Coordinator

1 day ago

Shelton, Connecticut, United States Koala Insulation of Southern Connecticut Full time
Job Overview

Koala Insulation of Southern Connecticut is seeking an experienced Senior Operations Coordinator to oversee daily operations and drive business growth.

Key Responsibilities
  • Hiring and Training
  • Select, interview, and onboard new team members to ensure a skilled and motivated workforce.
  • Develop and implement comprehensive training programs to enhance employee performance and job satisfaction.
Daily Operations Management
  • Plan and organize daily activities related to service delivery and operations management.
  • Analyze productivity data, financial reports, and activity logs to measure team performance and identify areas for improvement.
  • Ensure all company vehicles and equipment are properly maintained and operated safely.
Operations Planning and Budgeting
  • Determine labor and scheduling needs to meet service and operational goals.
  • Manage budgets and forecasts for the operations unit, ensuring efficient resource allocation and cost control.
  • Purchase materials, manage inventory, and optimize warehouse efficiency and safety.
Customer Service and Quality Assurance
  • Perform high-quality insulation removal and installation as needed, inspecting jobs upon completion to ensure customer satisfaction.
  • Enforce the Koala Insulation operations manual and policies, maintaining a culture of excellence and compliance.
  • Monitor and improve customer service, quality, efficiency, and safety standards across the organization.
Requirements
  • Bachelor's degree in Business Management, Project Management, or a related field preferred.
  • A minimum of 5 years of experience in operations management, with a proven track record of success.
  • Excellent managerial, leadership, and supervisory skills, with a strong focus on employee development and retention.
  • Ability to interpret financial data and make informed decisions to drive business growth.
  • Strong organizational skills, attention to detail, and excellent written and verbal communication skills.
  • Proficient in Microsoft Office Suite or similar software, with experience using a CRM preferred.
Compensation and Benefits
  • The estimated salary range for this position is $65,000 - $90,000 per year, depending on experience and qualifications.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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