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Exit Gate Representative

3 months ago

Fort Lauderdale, United States Hertz Full time $14
As a Customer Service & Sales Associate, you will be interacting with our rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.

Wage per hour: $14.00

Link to Apply: Customer Service Gate Associate - Hertz Careers

This position includes a rewarding compensation and benefits package:
  • Overtime hours are compensated at 1.5 times your hourly rate.
  • Includes a full range of medical, dental, vision, and 401K benefits offerings.

As a Gate Attendant, your general responsibilities include but are not limited to:
  • Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of the vehicle.
  • Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms, and conditions of rental and obtain customer signatures.
  • Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure a smooth transition of vehicles exiting through the security gate.
  • Assist customers with directions, and review and resolve rental contract and vehicle issues.
  • Manually log and release vehicles from the lot during computer system outages or unavailability.
  • Perform related responsibilities as required or assigned.

Knowledge/Skills:
  • Valid driver’s license as required by state.
  • Knowledge and skill in the operation of car rental software and hardware.
  • Knowledge of car rental operations.
  • Ability to manage stressful and unusual situations while maintaining good customer relations.
  • Good organizational skills with the ability to write clearly and concisely.
  • Ability to understand and follow oral and written directions.
  • Ability to speak and understand English.
  • Car rental product knowledge and ability to use effective and approved sales techniques, as required.
  • Ability to type and perform accurate data entry.
  • Ability to operate radio, security, and computer equipment.
  • Ability to process all paperwork according to policies and procedures.