Customer Service Representative

4 months ago

Fort Lauderdale, United States SP Plus Corporation Full time

Overview:

SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Come pave the way with SP+, a company driven by its three core values: Ingenuity, Diversity and Integrity.

The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.

Responsibilities:

What youll do

  • Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
  • Assists customers in making payment to fully automated revenue control equipment
  • Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise
  • Assists in the management of the day-to-day activities of the assigned location.
  • Monitors parkers in pay-in lanes
  • Makes every customer interaction a moment that matters through friendly and professional conduct.
  • Willing to assist customers that have forgotten where they parked their vehicle.
  • Performs other necessary functions as assigned.
  • Conducts garage and facility audits as required by management.
  • Counts bank of revenue (if required) at beginning of shift to ensure starting total is correct.
  • Makes change (if required) for customers before transactions.
  • Quotes rates for parking services.
  • Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily.
  • Resolves customer complaints independently or with the aid of a supervisor.
  • Answers telephone in a prompt and courteous manner (if required).
  • Maintains cleanliness of facility and picks up trash in the surrounding area.
  • Presents themselves professionally (neat appearance and in uniform) at all times while at work.
  • Arrives to work on time for scheduled shifts.
  • Completes any other duties that may be assigned by the supervisor.
Qualifications:

What you need

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required: High School Diploma or an equivalent combination of experience and education

Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: The individual will only be required to have and maintain a valid state-issued drivers license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.

Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate to loud.
  • The exposure level in the work environment to vehicle emissions is moderate to high
  • The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
  • The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.
  • The exposure level in the work environment to bright sunlight and nighttime working conditions is high.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Additional Information:
Must be flexible and available to work weekends, Sundays and holidays.

Location :
US-FL-FORT LAUDERDALE

  • Customer Service Representative

    4 days ago

    Fort Lauderdale, Florida, United States Viking Group Full time

    Viking Group is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service in a fast-paced industrial distribution environment. You will work closely with sales, fabrication, credit, inventory control, and warehouse personnel to facilitate...

  • Customer Service Representative

    4 weeks ago

    Fort Lauderdale, United States Mr. Handyman International, LLC Full time

    As an Office Professional. Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals. Making Recommendations and Managing Expec Customer Service Representative, Customer Service, Customer Experience, Representative, Field Technician,...

  • Customer Service Representative

    5 months ago

    Fort Lauderdale, United States American Leak Detection Full time

    Answering the phones. Explaining our services to potential clients. Manage the customer experience. Scheduling of appointments. Dispatch, routing, and scheduling of jobs for our technicians. Shift: 8 hour daytime shift, full-time. Availability: Gener Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Construction

  • Customer Service Representative

    2 months ago

    Fort Lauderdale, United States County of Broward Florida Full time

    Broward County is not accepting attachments for this recruitment, including resumes or similar supporting documentation. Please ensure you complete the application in its entirety and include all information you want considered. The Broward County Bo Customer Service, Customer Service Representative, Representative, International, Evaluation, Operations,...

  • Customer Service Representative

    1 month ago

    Fort Lauderdale, Florida, United States The Children's Place Full time

    The Children's Place is seeking a talented and customer-focused Customer Service Representative to join our team in Sunrise, Florida. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering questions about products, and resolving customer complaints.You will also be responsible for maintaining a...

  • Customer Service Representative

    1 week ago

    Fort Lauderdale, Florida, United States Anciom Llc Full time

    Job DescriptionAnciom Llc is looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional customer service.ResponsibilitiesRespond to customer inquiries via phone, email, or in-person.Resolve customer...

  • Customer Service Representative

    4 days ago

    Fort Lauderdale, Florida, United States Glass Doctor Full time

    Customer Service RepresentativeWe are seeking a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities include...

  • Customer Service Representative

    3 weeks ago

    Fort Lauderdale, Florida, United States Randstad US Full time

    We are seeking a talented Customer Service Representative to join our team at Randstad US. This is an exciting opportunity for individuals with call center experience who want to advance their careers and make a meaningful impact on customer satisfaction.As a Customer Service Representative, you will be responsible for handling incoming calls, responding to...

  • Customer Service Representative

    7 days ago

    Fort Lauderdale, Florida, United States Jetscape Services LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to pilots, crew, and passengers at our FBO location. This includes greeting customers, responding to inquiries,...

  • Customer Service Representative

    2 weeks ago

    Fort Lauderdale, Florida, United States Hotwire Communications Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Hotwire Communications. As a Launch Engagement Specialist, you will be responsible for providing exceptional customer service and support to new on-boarding customers. Your primary focus will be on ensuring a seamless experience for our customers while deepening...

  • Customer Service Representative

    4 days ago

    Fort Lauderdale, Florida, United States Wal-Mart Stores , Inc. Full time

    Role Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will play a critical part in delivering exceptional customer experiences and ensuring that our customers leave the store with a positive impression.About the Job: As a Customer Service Representative, you...

  • Customer Service Representative

    2 weeks ago

    Fort Lauderdale, Florida, United States Team Horner Full time

    Job Title: Customer Service RepresentativeJob Type: Full-timeAbout the Role: We are seeking a highly skilled Customer Service Representative to join our team at HornerXpress Worldwide. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing orders, and assisting with order fulfillment.Main...

  • Customer Service Representative

    3 weeks ago

    Fort Lauderdale, Florida, United States Domino's Pizza LLC Full time

    Job Description: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.Key...

  • Customer Service Representative

    2 weeks ago

    Fort Lauderdale, Florida, United States American Express Full time

    At American Express, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a critical role in building lasting relationships with our clients and exceeding their expectations.About the RoleWe're seeking a highly motivated and results-driven individual to join our team as a Customer Service...

  • Customer Service Representative

    3 months ago

    Fort Lauderdale, United States Circle K Full time

    Circle K - 901 W Sunrise Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative Position

    7 days ago

    Fort Lauderdale, Florida, United States State Farm Agency - Plantation, FL Full time

    Job Title: Customer Service RepresentativeAbout the JobWe are seeking a talented and caring professional to join our team as a Customer Service Representative at State Farm Agency in Plantation, FL. As a Customer Service Representative, you will play a crucial role in providing excellent customer service and enhancing the overall insurance experience for our...

  • Customer Service Representative

    1 week ago

    Fort Lauderdale, Florida, United States Pridestaff - Plantation, FL Full time

    Pridestaff - Plantation, FL is seeking a Customer Service Representative to join their team. As a key point of contact, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.Responsibilities:Handle customer inquiriesResolve customer issuesProvide exceptional customer serviceSupport other departments with...

  • Customer Service Representative

    8 months ago

    Fort Lauderdale, United States Staff My Agency Full time

    Peter Weidinger - State Farm Agency, located in Plantation, FL is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required as we will train the right person with the right skill set!...

  • Customer Service Representative

    4 months ago

    Fort Lauderdale, United States Cliff Berry Inc Full time

    Are you looking for an opportunity to join an established and stable industry leader that is rapidly growing and where employees are our number one asset? Are you looking for a career that rewards your accomplishments with opportunity and compensation? Do you want to do more in your career? If so we are looking for YOU! Cliff Berry, Inc. is currently looking...

  • Customer Service Representative

    4 days ago

    Fort Lauderdale, Florida, United States Burlington Full time

    Sales Floor Customer Service Representative We are seeking a highly skilled and organized Sales Floor Associate to join our team at Burlington Stores, Inc. As a key representative of our sales floor team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers. About the Position:...