Customer Experience Specialist
1 month ago
Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score.
Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
Pay: $15 per hour
Qualifications:
- 3+ years of demonstrated experience in customer service, with experience in operations and sales.
- Rental car experience a plus.
- Excellent customer service skills.
- Excellent oral and written communication skills.
- Excellent relationship-building and leadership skills.
- Excellent problem-solving and decision-making skills.
Apply today and shift your career into drive for tomorrow
Benefits and Perks:Not only do you get to be part of an organization where you Drive your Potential, Power your Passion Below are a few perks and discounts:
- Up to 40% off the base rate of any standard Hertz rental
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
-
Customer Experience Ambassador
1 month ago
College Park, Maryland, United States Hertz Full timeCustomer Experience SpecialistThe Customer Experience Specialist is a key role in delivering exceptional service to our customers, driving customer satisfaction and retention, and creating a culture of empowerment for employees to provide outstanding service.Key Responsibilities:Provide first-class customer service, resolving issues promptly and...
-
Customer Experience Specialist
2 weeks ago
Park City, Utah, United States Down East Full timeWe are seeking a highly motivated Customer Experience Specialist to join our Down East team. As a Sales Associate at our Park City Outlet location, you will be responsible for delivering a great customer experience by always putting the customer first.Key ResponsibilitiesCustomer Service: Respond to customer concerns in a professional manner and ensure that...
-
Customer Experience Specialist
4 weeks ago
Forest Park, Georgia, United States Wayne Wallace - State Farm Agent Full timeCustomer Experience SpecialistAre you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic team environment? As a Customer Experience Specialist with Wayne Wallace - State Farm Agent, you will play a vital role in forging enduring customer relationships and driving business growth.Key Responsibilities:Forge enduring...
-
Customer Experience Specialist
2 months ago
Overland Park, United States Premier Volvo Cars of Overland Park Full timeJob Title: Delivery CoordinatorLocation: Premier Volvo Cars of Overland ParkJob Type: Full-TimeAbout Us: At Premier Volvo Cars of Overland Park, we pride ourselves on providing exceptional customer experiences.We’re looking for a passionate and dedicated Customer Experience Specialist to join our team and help our customers celebrate and learn about their...
-
Customer Experience Specialist
2 months ago
Overland Park, United States Premier Volvo Cars of Overland Park Full timeJob Title: Delivery CoordinatorLocation: Premier Volvo Cars of Overland Park Job Type: Full-Time About Us: At Premier Volvo Cars of Overland Park, we pride ourselves on providing exceptional customer experiences. We're looking for a passionate and dedicated Customer Experience Specialist to join our team and help our customers celebrate and learn about their...
-
Customer Experience Specialist
4 weeks ago
Florham Park, New Jersey, United States Damco Full timeAbout the Role:We are seeking a skilled Customer Experience Specialist to join our team at Maersk. As a key member of our global customer solutions team, you will play a critical role in delivering exceptional customer experiences across various channels.Key Responsibilities:Customer Channel Management: Develop and implement effective customer channel...
-
Customer Experience Specialist
4 weeks ago
Floral Park, NY , USA, United States Jackie Zupo - State Farm Agent Full timeCustomer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.Responsibilities:Forge enduring...
-
Customer Experience Specialist
4 weeks ago
College Station, Texas, United States T-Mobile Full timeKey Responsibilities:As a Mobile Associate at T-Mobile, you will help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store. You will explore individual needs and provide hands-on demonstrations of the latest technology in-store. Additionally, you will perform side-by-side selling to find...
-
Exceptional Customer Experience Specialist
3 weeks ago
Buena Park, California, United States Valor Intelligent Processing Full timeUnlock a Rewarding Career in Customer ServiceAt Valor Intelligent Processing, we're on a mission to revolutionize customer experiences. As an Exceptional Customer Experience Specialist, you'll play a pivotal role in driving our success.About the RoleThis is a full-time, on-site position that requires you to handle inbound inquiries, troubleshoot basic...
-
Customer Experience Associate
4 weeks ago
United States, GA, College Park Hertz Full timeThe Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...
-
Customer Experience Coordinator
1 month ago
Overland Park, Kansas, United States Premier Volvo Cars of Overland Park Full timeAbout UsPremier Volvo Cars of Overland Park is dedicated to providing exceptional customer experiences. We're passionate about helping our customers celebrate and learn about their brand new vehicles.Job OverviewThe Customer Experience Specialist plays a crucial role in ensuring a smooth and informative delivery process for our customers. This role requires...
-
Outlet Customer Experience Specialist, Advisor
2 weeks ago
Melrose Park, United States Best Buy Full timeWhat does a Sales Consultant - Appliance Outlet do?The Sales Consultant - Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved.As the...
-
Outlet Customer Experience Specialist, Advisor
2 months ago
Melrose Park, United States Best Buy Full timeWhat does a Sales Consultant - Appliance Outlet do?The Sales Consultant - Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved.As the...
-
Melrose Park, United States Best Buy Full timeWhat does a Sales Consultant – Appliance Outlet do?The Sales Consultant – Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved.As...
-
Customer Service Representative
3 weeks ago
Orange Park, Florida, United States ValorVIP Full timeAbout ValorVIPAt ValorVIP, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of business process outsourcing and IT services, we've built a reputation for innovation, excellence, and a commitment to our values.Job SummaryWe're seeking a highly motivated and customer-focused...
-
Customer Experience Ambassador
4 weeks ago
Machesney Park, Illinois, United States Mister Car Wash Full timeAt Mister Car Wash, we're committed to delivering exceptional customer experiences. As a Guest Service Specialist, you'll play a vital role in making our customers feel valued and appreciated. Here's what you can expect:Key Responsibilities:Work collaboratively with our team to create a welcoming environment for our customers.Build strong relationships with...
-
Customer Experience Specialist
3 weeks ago
Oak Park, Illinois, United States AlienVault Full time**Career Opportunity at AT&T****About the Role**As a Customer Experience Specialist in our Retail Sales team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and fostering meaningful connections with every customer. Your mission is to empower customers with personalized sales expertise, leveraging our...
-
Customer Experience Ambassador
4 weeks ago
Orchard Park, New York, United States Nothing Bundt Cakes Full timeDelight Our GuestsWe're seeking a talented Celebration Specialist to join our bakery team! As a Celebration Specialist, you'll play a key role in creating unforgettable experiences for our guests. Your warm smile and exceptional customer service skills will make every visit to our bakery a special occasion.What You'll Do:Help guests choose the perfect cake...
-
Customer Experience Liaison
3 weeks ago
Overland Park, Kansas, United States Premier Volvo Cars of Overland Park Full timeJob Title: Delivery CoordinatorLocation: Premier Volvo Cars of Overland ParkJob Type: Full-TimeWe pride ourselves on providing exceptional customer experiences at Premier Volvo Cars of Overland Park. We're looking for a passionate and dedicated individual to join our team and help our customers celebrate and learn about their brand new vehicles.Position...
-
Customer Experience
6 days ago
New Hyde Park, United States Gadge USA Full timeGadge USA was established in 1993. Our company is a national packaging supply and supply-chain solutions company with an expansive distribution network. We manage packaging portfolios across multiple categories, combined with a scalable service model, which delivers packaging solutions and continuous improvement to our customers. We are currently recruiting...