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Customer Experience Specialist

3 weeks ago

Aroma Park, Illinois, United States Circle K Stores, Inc. Full time

Customer Experience Specialist

We are seeking a skilled and enthusiastic Customer Experience Specialist to deliver exceptional service to our customers. As a key member of our customer-facing team, you will be responsible for providing outstanding customer experiences through various channels, including phone, email, and in-person interactions.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. If you have a passion for delivering exceptional customer experiences, we encourage you to apply.

About the Role:

  • Job Summary: Provide exceptional customer experiences to customers through various channels.
  • Key Responsibilities:
    • Answer customer inquiries and resolve issues in a timely and professional manner.
    • Respond to customer complaints and concerns in a courteous and empathetic manner.
    • Provide product information and recommendations to customers.
    • Process customer transactions and handle returns/exchanges as needed.
  • Requirements:
    • High school diploma or equivalent required.
    • 1-2 years of customer service experience preferred.
    • Excellent communication and problem-solving skills.
    • Ability to work effectively in a fast-paced environment.
  • What We Offer:
    • Salary: $35,000 - $45,000 per year
    • Benefits: Health insurance, 401(k) matching, paid time off.

How to Apply: