Customer Experience Specialist
3 days ago
European Wax Center seeks a highly motivated and customer-focused Customer Experience Specialist to join our Massapequa Park team.
This role involves delivering exceptional customer experiences, driving sales, and promoting our brand. You will work collaboratively with colleagues to achieve business goals and contribute to our company's success.
Key Responsibilities:
- Deliver world-class customer service, ensuring guest satisfaction and loyalty.
- Manage reservations, answer phone calls, and maintain accurate records.
- Upsell and cross-sell services and products, meeting sales targets.
- Collaborate with colleagues to drive business growth and improve operational efficiency.
Requirements:
- Part-time availability with opportunities to advance to full-time.
- Availability to work Saturday or Sunday, AM and PM shifts.
- Customer service experience preferred; sales experience beneficial but not required.
- Able to multitask, work independently, and as part of a team.
Benefits:
- Competitive hourly rate, inclusive of commission opportunities.
- Discounts on services and retail products.
- Flexible scheduling and paid training.
Estimated Salary: $16-$23 per hour, based on experience and location.
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