Customer Experience Ambassador

4 days ago


College Park, Maryland, United States Hertz Full time
About the Role

We are seeking a highly skilled Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service, creating a culture of empowerment among employees, and driving guest satisfaction.

Key Responsibilities
  • Provide customer service that exceeds expectations, resulting in high levels of customer satisfaction and retention.
  • Resolve customer issues promptly and professionally, ensuring a positive experience at the counter.
  • Analyze Net Promoter Score (NPS) results to identify areas for improvement and develop plans to enhance guest satisfaction.
  • Lead by example, demonstrating excellent customer service skills, communication, and leadership abilities.
Requirements
  • Minimum 3 years of experience in customer service, with a proven track record of success in operations and sales.
  • Rental car industry experience is a plus.
  • Excellent verbal and written communication skills.
  • Able to build strong relationships with customers and colleagues.
  • Strong problem-solving and decision-making skills.
Compensation

The salary for this role is estimated to be around $15 per hour, based on industry standards and location.

Benefits
  • Competitive hourly rate.
  • Medical, dental, and vision plan options.
  • Retirement programs, including employer-matched 401(k).
  • Paid parental leave and adoption assistance.
  • Employee assistance program for employees and their families.
  • Educational reimbursement and discounts.
  • Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
  • Perks and discounts, such as theme park tickets and gym memberships.
About Hertz

Hertz is a leading global mobility company, dedicated to providing excellent customer experiences and empowering our employees to drive success. If you're passionate about delivering exceptional service and want to be part of a dynamic team, we encourage you to apply.



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