Customer Experience Ambassador
4 days ago
We are seeking a highly skilled Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service, creating a culture of empowerment among employees, and driving guest satisfaction.
Key Responsibilities- Provide customer service that exceeds expectations, resulting in high levels of customer satisfaction and retention.
- Resolve customer issues promptly and professionally, ensuring a positive experience at the counter.
- Analyze Net Promoter Score (NPS) results to identify areas for improvement and develop plans to enhance guest satisfaction.
- Lead by example, demonstrating excellent customer service skills, communication, and leadership abilities.
- Minimum 3 years of experience in customer service, with a proven track record of success in operations and sales.
- Rental car industry experience is a plus.
- Excellent verbal and written communication skills.
- Able to build strong relationships with customers and colleagues.
- Strong problem-solving and decision-making skills.
The salary for this role is estimated to be around $15 per hour, based on industry standards and location.
Benefits- Competitive hourly rate.
- Medical, dental, and vision plan options.
- Retirement programs, including employer-matched 401(k).
- Paid parental leave and adoption assistance.
- Employee assistance program for employees and their families.
- Educational reimbursement and discounts.
- Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
- Perks and discounts, such as theme park tickets and gym memberships.
Hertz is a leading global mobility company, dedicated to providing excellent customer experiences and empowering our employees to drive success. If you're passionate about delivering exceptional service and want to be part of a dynamic team, we encourage you to apply.
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Customer Experience Ambassador
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