Customer Service Consultant

3 weeks ago

richmond, United States CarMax Full time

Provide an iconic customer experience

As a Customer Experience Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do – Essential responsibilities

  • Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
  • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
  • Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
  • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
  • Mentor others as your skillset expands
  • Achieve sales targets while providing an iconic customer experience
  • Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.

Customer Experience Consultants receive an hourly rate, and after their training, have the opportunity to earn a performance-based sales incentive in addition to their hourly rate.


Learn and succeed as part of a team

This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We’re not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers and business leaders.

Qualifications and requirements

  • Sales and customer service experience, in an area such as retail, is preferred
  • Thrive in a fast-paced sales environment
  • Good listening skills and a strong customer focus
  • High level of self-motivation to achieve performance goals
  • Strong written and verbal communication skills
  • Ability to learn and master new technologies; strong computer skills
  • Open availability for shifts that may include nights, weekends, and holidays
  • Must be open to shifting schedules two times per year according to needs of the business
  • Hybrid role with requirement for working on site one day per week
  • Must meet minimum technology requirements (type of internet service and speed of internet service)
  • Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location


About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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