Automotive Customer Service Specialist
2 days ago
Are you passionate about delivering exceptional customer service and ensuring customer satisfaction in the automotive industry? Main Street Auto is seeking a highly organized and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a pivotal role in providing a positive experience for customers by managing their vehicle maintenance and repair needs.
About the RoleWe are looking for an experienced Service Advisor who can serve as the primary point of contact for customers, understanding their concerns and requirements. You will be responsible for greeting customers, providing a warm and professional atmosphere, and acting as the main point of contact for all customer interactions.
The successful candidate will have excellent communication and interpersonal skills, with the ability to build rapport with customers and team members. Strong organizational and time management abilities to handle multiple tasks efficiently are essential for this role. Additionally, sound technical knowledge of automotive systems and repairs is required.
Key Responsibilities:
- Greet customers and provide a warm and professional atmosphere.
- Serve as the primary point of contact for customers, understanding their concerns and requirements.
- Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
- Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
- Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
- Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.
- Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
- Explain cost estimates to customers, providing clear and understandable explanations.
- Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
- Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
- Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
- Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
- Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
Requirements:
- High school diploma or equivalent (additional automotive education or certification is a plus).
- Proven experience as a Service Advisor in the automotive industry or a related field.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
- Strong organizational and time management abilities to handle multiple tasks efficiently.
- Sound technical knowledge of automotive systems and repairs.
- Proficient computer skills and familiarity with automotive software and systems.
Main Street Auto offers a competitive salary of $45,000 per year, along with benefits such as dental insurance, health insurance, employee discounts, paid time off, training & development, vision insurance, and bonus opportunities based on performance.
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