Client Team Leader

5 days ago

Los Angeles, United States David Evans and Associates, Inc. Full time

DEA's Land Development Group is currently hiring for a Client Team Leader / Project Director that can be located in Santa Clarita, or our Los Angeles, CA offices. This role will participate in both project management and business development activities in support of our Land Development Group within Los Angeles and potentially Ventura Counties. Our group works in the areas of commercial, industrial and residential land development, multi-use and infill development, parks, trails, and open space development, and urban planning and design for private development, municipal, and public works clients.


Client Team Leader responsibilities include but are not limited to the following:


  • Responsible for the full lifecycle relationship within Los Angeles County and for selling all DEA services, regardless of internal or business unit structure.
  • Develops significant new business, leads client teams and participates on other client teams, leads cross-business unit selling, assesses client technology trends, and performs client sales forecasting.
  • Manages the overall client experience and responsible for building, maintaining, and deepening the client relationships, including delivery of the DEA Difference.
  • Monitors project manager performance on their client's projects.
  • Conducts client experience surveys (if not the PM on the project).
  • Additionally responsible for coaching project managers on client expectations and providing feedback on project manager and delivery team performance, including removing underperforming project managers or staff.
  • Engages in project recovery and supports collections as needed.
  • Client Team Leaders determine pursuit staffing and pursuit and project teaming partners, and make go/no-go decisions.
  • Ultimately, the Client Team Leader is responsible for client profitability, favorable contract terms, revenue forecasting, and the client sales result.

Project Director / Manager responsibilities include but are not limited to the following:


  • Serve as a pursuit champion and project manager/director as appropriate for Land Development projects.
  • Ensure excellence in project execution for on-time, on-budget deliverables of quality that meet or exceed the industry's standard of care.
  • Provide design leadership and guidance to project teams and staff. Review engineering documents and deliverables for compliance with contractual requirements as part of DEA's Quality Management requirements.
  • Working with the Group Leader to ensure office resources are available to complete existing project work as well as work committed to in proposals.
  • Attracting, developing, and retaining key talent; set expectations and oversee performance.
  • Partner with appropriate Business Unit staff to support employee development and career growth opportunities for project delivery staff.
  • Working with the Group Leader to ensure the office meets Business Unit metrics and DEA's stated key results including, but not limited to, sales, backlog, growth, utilization, accounts receivable, employee satisfaction, team satisfaction, client satisfaction, profit, at-work revenue factor, operating income, and days sales outstanding.
  • Adhere to firmwide tools, processes, and policies including project accounting (set up, budgeting, etc.), contracting, and quality requirements.

Basic Qualifications:


  • Bachelor's degree in Civil Engineering, Urban Planning, Landscape Architecture or other related field
  • 10+ years of experience working on residential, commercial, industrial, K-12, public infrastructure or facilities, or parks related projects
  • 5+ years in a business development role with local private developers and public agencies

Benefits:


  • Medical, Dental, Vision, Disability and Life Insurance
  • Health Savings and Lifestyle Spending Account with employer contribution
  • Support for continuing education and training opportunities
  • Paid Time Off (PTO)/Holiday Pay
  • 401k and Employee Stock Ownership Program (ESOP)
  • Flexible 9/80 (every other Friday off) work schedule
  • Holistic Wellbeing Program with a focus on physical, emotional, financial, career and community health
  • Opportunity for growth with support and mentoring to help with professional goals

Potential office locations include: Santa Clarita, CA; Los Angeles, CA.

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