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Sales Team Leader

2 months ago

Los Angeles, California, United States Tiffany & Co. Full time

Position Overview

The Sales Team Leader will assist the Director in guiding, developing, and supporting the sales, operations, and security personnel to achieve and surpass commercial objectives while enhancing the Tiffany store experience. You will take charge of the store in the absence of the Director. We seek a dynamic, attentive, and inspiring leader who fosters relationships with both internal and external clients; someone who embodies the role of a mentor and coach, acting as a Guest Experience Manager to ensure unparalleled client service.

Key Responsibilities:

  • Effectively mentor, guide, and support the sales and/or operations of a Tiffany store to create a client experience that leads to meeting and/or exceeding commercial and profitability goals.
  • Be a strong, decisive, and collaborative leader who fosters a culture of service excellence and collaborates with the Store Director.
  • Exemplify the LVMH Values as a dynamic and inspiring leader. Cultivate an entrepreneurial spirit, embrace creativity and innovation, and strive for excellence in all endeavors, recognizing that people are the key to success.

Sales Objectives:

Enhance client relationships to achieve or exceed sales targets, product category goals, and relevant KPIs.

  • Lead and motivate the team to consistently meet or exceed store commercial objectives.
  • Encourage client development initiatives among team members to nurture new and existing client relationships.
  • Demonstrate enthusiasm and deliver memorable Tiffany Touch moments to both team members and clients, personally managing client relationships.
  • Drive business through key product categories and KPIs.

Client Service Excellence:

Implement a client-centric approach in all operations. Exhibit passion and deliver Tiffany Touch moments to clients at every interaction:

  • Lead, model, and coach based on client feedback to elevate the Tiffany Experience.
  • Provide management presence on the sales floor, coaching the team to ensure that Tiffany client experience standards are consistently met.
  • Enhance hospitality and store amenities to create unique client experiences.
  • Act on NPS performance and client feedback to enhance customer service.

Talent Development:

Attract, hire, and retain top talent to foster a high-performance culture.

  • Continuously train, coach, and provide constructive feedback, utilizing recognition and performance management processes to enhance team engagement and performance.
  • Prioritize diversity, cultivate inclusive environments, and promote growth.
  • Encourage an entrepreneurial mindset.
  • Set and communicate clear and challenging objectives aligned with our Strategic Priorities and Key Results.
  • Leverage training and development resources to effectively support growth and performance enhancement.

Operational Excellence:

Champion operational efficiency and effectiveness. Challenge existing standards to pursue continuous improvement.

  • Ensure exceptional operational support to drive sales and service.
  • Manage back-of-house operations efficiently and ensure adherence to established operational procedures. Identify and implement efficiencies and best practices.
  • Ensure compliance with all internal control procedures.

Required Experience:

  • A minimum of 3 years of experience in retail or luxury retail management or relevant customer service experience (e.g., hospitality).
  • A proven track record in sales generation and managing the achievement of commercial results.
  • Flexibility to work non-traditional hours, including evenings, weekends, and holidays.
  • Demonstrated ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
  • Proficiency in Microsoft Office, including Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and Point of Sale (POS) systems.
  • Flexibility to perform various roles based on business needs (i.e., on the sales floor, operations, etc.).
  • Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

  • A college or university degree.

The compensation range for this position is competitive and will be determined based on the candidate's relevant skills and experience.