Restaurant Onboarding Associate

3 weeks ago

tempe, United States Grubhub Full time

About The Opportunity

We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process

Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you




The Restaurant Onboarding and Implementation team is composed of Implementation Specialists, Team Leads, Managers, and Senior Leadership. This is an entry level role that reports directly to a Team Lead, who will have a team of 5-7 Implementation Specialists.


The Impact You Will Make:

  • Manage and oversee the post-sale workflow once the contract is signed.
  • Oversee the post sale workflow once the contract is signed.
  • Call restaurant owners daily to facilitate the onboarding of new accounts with the goal of getting them live on the platform as quickly as possible
  • Manage your client relationships during the onboarding experience to exemplify our Customer Obsessed value
  • Collaborate with other teams and restaurant owners to set up accounts for long-term success including scheduling photoshoots, confirming operating hours, menu sources and collecting any additional information required
  • Provide restaurant owners with insights into the value of getting onto the platform as quickly as possible to more orders and align with our goals and training them on platform capabilities and how to use our products and services
  • Contact for troubleshooting issues by email or phone


What You Bring to the Table:

  • Bachelor's degree preferred, high school diploma or equivalency required
  • You manage your time well in an organized fashion
  • Experience with prioritization in a fast-paced environment
  • Customer-focused mindset




And Of Course, Perks

  • PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
  • Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.



Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.


If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.

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