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Customer Service Representative

3 months ago

Saint Paul, United States Perfection Heating & Air Full time
Job DescriptionJob Description

Perfection Heating & Air Conditioning is a locally owned and operated business serving the Twin Cities metro and suburban areas. We pride ourselves on our timely service, dedication, and expertise in the heating, venting, and air conditioning field (HVAC).

We are currently looking for a Customer Service Representative to join our team

Job Summary: The Customer Service Representative supports the day-to-day operations of the company and is the primary point of contact for customers. The CSR answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CSR will work diligently to solve the problem, to the customers satisfaction. As part of this responsibility, the CSR will develop and manage reports, and interact with field personnel to schedule calls efficiently. A successful CSR must have the ability to function as a part of a team and be able to think creatively and critically.

Benefits:

Medical Insurance - Employer Paid 70% of Base plan

  • Dental Insurance - Employee
  • Vision Insurance - Employee

IRA Simple Retirement

  • Employer matched at up to 4%

Vacation

  • Up to 4 weeks a year

Pay Range: $20.00/hr.-$25.00/hr.- Depending on Experience

Requirements:

  • 1-2+ years of office experience
  • Self-starter, reliable, flexibility with hours
  • Strong customer service skills
  • Present and communicate professionally (written and verbal)
  • Excellent interpersonal communication skills on a professional and technical level
  • Able to work both independently and as part of a team
  • Strong knowledge of Microsoft Excel, Word, Outlook and PowerPoint
  • Must be a critical thinker - Strong English composition skills
  • Telephone etiquette and working knowledge of email systems
  • Ability to develop tools that create efficiencies within department
  • Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.