Help Desk Technician

4 weeks ago


phoenix, United States HireRising Full time

Summary:

Our client is seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance across various environments. The role will involve supporting workstations, maintaining user accounts, configuring Active Directory, and applying Group Policy. The successful candidate will manage service requests through a ticketing system, resolve basic networking issues, and collaborate with IT teams to maintain operational efficiency.


Responsibilities:

  • User Support: Provide technical assistance for hardware and software issues related to desktops, laptops, and mobile devices.
  • Account Management: Administer user accounts and permissions in Active Directory, including configuring and troubleshooting Group Policy settings.
  • Workstation Maintenance: Perform workstation setup, software installations, updates, and routine maintenance.
  • Networking Troubleshooting: Assist with basic networking issues, including connectivity problems, IP configuration, and VPN support.
  • Ticket Management: Monitor and resolve service requests and incidents through a ticketing system while maintaining accurate documentation.
  • Collaboration: Work with IT teams to escalate more complex issues and implement long-term solutions.
  • Customer Service: Provide exceptional customer support with clear communication and follow-up on service tickets to ensure timely resolution.


Qualifications:

  • Experience: 2+ years of experience in a help desk or technical support role.
  • Active Directory & Group Policy: Hands-on experience managing user accounts, security groups, and applying Group Policy in an enterprise environment.
  • Networking Skills: Basic understanding of network protocols, IP addressing, and troubleshooting common connectivity issues.
  • Technical Proficiency: Familiarity with Windows OS, workstation support, and experience with ticketing systems like ServiceNow or Jira.
  • Problem-Solving: Strong analytical and troubleshooting skills to identify and resolve issues quickly.
  • Education: Post-secondary education in Information Technology or a related field is preferred.
  • Communication: Excellent verbal and written communication skills to interact with end users and technical teams.


Bonus Qualifications:

  • Certifications: CompTIA A+, Network+, or other relevant certifications.
  • Experience with Remote Tools: Familiarity with remote support tools such as TeamViewer or LogMeIn.
  • Advanced Troubleshooting: Experience diagnosing more complex networking or server-related issues.


HireRising is committed to creating a diverse and inclusive workplace where all employees are valued and empowered to contribute to our success. We are an equal opportunity employer and make hiring decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable laws.


  • Help Desk Technician

    4 weeks ago


    Phoenix, Arizona, United States MVM Full time

    Job Title: Help Desk TechnicianAbout the Role:We are seeking a skilled Help Desk Technician to join our team at MVM, Inc. As a Help Desk Technician, you will be responsible for providing technical support to our employees and clients. You will troubleshoot and resolve technical issues, update documentation, and perform other duties as assigned.Key...

  • Help Desk Technician

    1 month ago


    Phoenix, United States MVM Full time

    Title: Help Desk Technician Location: Phoenix, AZ Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation. About MVM, Inc. Service, Support, Success are the pillars upon which MVM's founders built the company, and they continue to serve as MVM's core values....

  • Help Desk Technician

    2 months ago


    Phoenix, United States TEKsystems Full time

    Job DescriptionJob DescriptionAccount nameCharles Schwab & Co., Inc. End Client (if different from Account) DescriptionMid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal...

  • Help Desk Technician

    4 weeks ago


    Phoenix, Arizona, United States MVM Full time

    Job Summary:We're seeking a skilled Help Desk Technician to join our team at MVM, Inc. As a Help Desk Technician, you will be responsible for providing technical support to our employees and clients. Your primary duties will include troubleshooting and resolving technical issues, providing effective communication and transparency throughout the issue, and...

  • Help Desk Technician

    4 weeks ago


    Phoenix, Arizona, United States HireRising Full time

    Job Summary:HireRising is seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance across various environments. The successful candidate will manage service requests through a ticketing system, resolve basic networking issues, and collaborate with IT teams to maintain operational efficiency.Key Responsibilities:User...

  • Help Desk Technician

    1 month ago


    Phoenix, United States HireRising Full time

    Summary:Our client is seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance across various environments. The role will involve supporting workstations, maintaining user accounts, configuring Active Directory, and applying Group Policy. The successful candidate will manage service requests through a ticketing...

  • Help Desk Technician

    2 months ago


    phoenix, United States HireRising Full time

    Summary:Our client is seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance across various environments. The role will involve supporting workstations, maintaining user accounts, configuring Active Directory, and applying Group Policy. The successful candidate will manage service requests through a ticketing...

  • Help Desk Technician

    2 months ago


    Phoenix, United States HireRising Full time

    Summary:Our client is seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance across various environments. The role will involve supporting workstations, maintaining user accounts, configuring Active Directory, and applying Group Policy. The successful candidate will manage service requests through a ticketing...


  • Phoenix, United States TEKsystems Full time

    Job DescriptionJob Description  DescriptionLooking to bring on a group of Tech Support Agents to assist with their return to office plan. Enterprise Req Skillstechnical support,customer service,phone support,ticketing system Job Titlehelp desk support Top Skills Details1. Phone support experience (Call center or help desk or others)2. Tech support...

  • Help Desk Technician

    4 weeks ago


    Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a skilled Technical Support Agent to join our team. As a Technical Support Agent, you will be responsible for providing top-notch technical support to our internal employees via inbound phone calls.Key Responsibilities:Manage a ticketing queue and troubleshoot issues with internal tools and systemsProvide password resets,...

  • Help Desk IT Support

    2 months ago


    Phoenix, United States TEKsystems Full time

    Job DescriptionJob DescriptionReq InfoAccount nameCharles Schwab & Co., Inc. Req Description DescriptionMid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must...


  • Phoenix, Arizona, United States MVM Full time

    About the Role:We are seeking a skilled Help Desk Technician to join our team at MVM, Inc. As a Help Desk Technician, you will be responsible for providing technical support to our employees and clients. This is a mission-critical role that requires a flexible schedule to support our 24/7/365-day operation.Key Responsibilities:Respond to inbound calls,...

  • Help Desk Specialist

    4 weeks ago


    Phoenix, Arizona, United States Parallel Partners Full time

    Job Title: Help Desk Analyst, 3-6 Month Temp PositionWe are seeking a highly skilled Help Desk Analyst to join our team on a temporary basis. This is a 3-6 month contract position that requires excellent customer service and technical skills.Responsibilities:Provide top-notch customer service and technical support to internal customers.Analyze and resolve...


  • Phoenix, United States Next Step Systems Full time

    Help Desk Analyst, 3-6 Month Temp Position, Phoenix, AZ We are currently looking for 2 Help Desk Analyst candidates for a 3-6 month temp position. Candidates must have an A+ Certification or 8+ years of Help Desk experience. These are 100% onsite in Phoenix, AZ. Help Desk Analyst Responsibilities: - Provide top-notch customer service and install software to...


  • Phoenix, United States Next Step Systems Full time

    Help Desk Specialist, 3-6 Month Temporary Position, Phoenix, AZ We are currently looking for 2 Help Desk Specialist candidates for a 3-6 month temporary position. Candidates must have either an A+ Certification or 8+ years of Help Desk experience. These are 100% onsite in Phoenix, AZ. Help Desk Specialist Responsibilities: - Provide top-notch customer...

  • Help Desk Support

    2 months ago


    Phoenix, United States TEKsystems Full time

    Job DescriptionJob DescriptionTop Skills Phone support experience (Call center or help desk or others)Tech support capabilitiesExperience working with a ticketing tool for documentation would be ideal

  • Help Desk Analyst

    2 months ago


    Phoenix, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Help Desk Analyst in Phoenix, Arizona. Working within the Chemicals Manufacturing industry, this role focuses on providing first-line support for our internal customers and enhancing the performance of our ICT system. Responsibilities:• Ensure the seamless...

  • Help Desk Specialist

    3 weeks ago


    Phoenix, Arizona, United States BTI Full time

    Job SummaryWe are seeking a highly skilled Help Desk Specialist to join our team at BTI in Phoenix, Arizona. The successful candidate will provide exceptional technical support to our customers, resolving IT incidents and requests in a timely and professional manner.Key ResponsibilitiesProvide Tier 2 and 3 support for the NIDDK computer user community in...


  • Phoenix, United States TalentBridge Full time

    Desktop Support - Help Desk Location: Phoenix, Arizona Onsite Flexibility: Onsite Connecting People with Their Purpose At TalentBridge, we know success begins with personal connections, and our goal is to fully understand your values, motivations, and passions, then to connect you with companies whose values and motivations match your own. Whether you're...

  • Help Desk Support

    2 months ago


    Phoenix, United States TEKsystems Full time

    Job DescriptionJob DescriptionThis company is looking to bring on a group of Tech Support Agents to support the internal employees of Wells Fargo via inbound phone calls. Agents will be trained on the internal tools, systems, processes and will be responsible for managing a ticketing que and helping troubleshoot issues that the employees are experiencing....