Level 3 Service Desk Specialist

1 week ago


plano, United States Insight Global Full time

Must Haves

  • 4+ years experience in a helpdesk/Service Desk role providing Mostly hands on and virtual/phone support in a Level 2 capacity
  • Extensive Experience Creating Images with SCCM
  • Mobile Device Management with Intune
  • Direct Experience with Hardware and Software Trouble Shooting
  • Windows 10 experience
  • Experience Remoting into users and troubleshooting using remote software
  • Microsoft and Adobe trouble shooting experience
  • Ticketing system experience (service now preferred)
  • Excellent customer service and communication


Plusses

  • CompTIA certifications
  • Microsoft certifications


Job Description

This large municipality is needing extra help in their call center environment. This will be an onsite 8-5 M-F position. 85% of the role will be phone support where they would be taking incoming calls from internal employees and drafting tickets, trouble shooting over the phone, or escalating the issue up. They will be managing tickets in the ticket portals and expected to close out around 100 tickets per month. Some issues may require hands on which will involve local travel around Plano to other locations.



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