Executive Support Engineer

5 days ago


new york city, United States Optomi Full time

Executive Support Engineer (On-site)

*This is an on-site requirement in Manhattan, NY*

Optomi, in partnership with a leading global organization, is seeking an Executive Support Specialist to join their team This role will focus on providing high-level technical and operational support to C-suite executives, senior leadership, and VIP clients. You’ll be responsible for managing executive requests, troubleshooting technical issues across both Windows and Mac environments, and ensuring smooth day-to-day operations. Your ability to read people, make decisions, and provide exceptional service will be key to success in this role.


What the Right Candidate will Enjoy:

  • Working with a dynamic, high-performance team supporting top-level executives.
  • A fast-paced, growth-oriented environment with opportunities for professional development.
  • The chance to shape processes and improve support operations for an executive audience.


Experience of the Right Candidate:

  • Strong experience supporting C-suite or senior leadership teams.
  • Proficient in Mac and Windows operating systems (Intune/Mobile Device Management preferred).
  • Familiarity with ServiceNow (SNOW) or similar ticketing systems.
  • Experience in managing both hardware and software troubleshooting, including network issues.
  • Strong interpersonal skills, with an ability to read and adapt to different personalities and scenarios.


Responsibilities of the Right Candidate:

  • Provide VIP-level support to C-suite executives, ensuring their technical needs are met efficiently.
  • Troubleshoot and resolve technical issues across both Mac (75%) and Windows (25%) environments.
  • Maintain smooth operations for executives by anticipating needs and offering proactive solutions.
  • Support the implementation of improved processes and documentation for executive IT support.
  • Communicate effectively with executives, providing clear status updates and managing expectations.
  • Collaborate with the broader IT and client services teams to address and resolve issues.


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