Executive Support Engineer
6 days ago
Executive Support Engineer (On-site)
*This is an on-site requirement in Manhattan, NY*
Optomi, in partnership with a leading global organization, is seeking an Executive Support Specialist to join their team This role will focus on providing high-level technical and operational support to C-suite executives, senior leadership, and VIP clients. You’ll be responsible for managing executive requests, troubleshooting technical issues across both Windows and Mac environments, and ensuring smooth day-to-day operations. Your ability to read people, make decisions, and provide exceptional service will be key to success in this role.
What the Right Candidate will Enjoy:
- Working with a dynamic, high-performance team supporting top-level executives.
- A fast-paced, growth-oriented environment with opportunities for professional development.
- The chance to shape processes and improve support operations for an executive audience.
Experience of the Right Candidate:
- Strong experience supporting C-suite or senior leadership teams.
- Proficient in Mac and Windows operating systems (Intune/Mobile Device Management preferred).
- Familiarity with ServiceNow (SNOW) or similar ticketing systems.
- Experience in managing both hardware and software troubleshooting, including network issues.
- Strong interpersonal skills, with an ability to read and adapt to different personalities and scenarios.
Responsibilities of the Right Candidate:
- Provide VIP-level support to C-suite executives, ensuring their technical needs are met efficiently.
- Troubleshoot and resolve technical issues across both Mac (75%) and Windows (25%) environments.
- Maintain smooth operations for executives by anticipating needs and offering proactive solutions.
- Support the implementation of improved processes and documentation for executive IT support.
- Communicate effectively with executives, providing clear status updates and managing expectations.
- Collaborate with the broader IT and client services teams to address and resolve issues.
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