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Operations Manager

4 months ago

Worcester, United States Aveanna Healthcare Full time

The Operations Manager is directly responsible for the administrative functions associated with all operations of an Aveanna branch. Additionally, Operations Manager is responsible for initiating and maintaining compliance with all Federal and State regulations governing Home Health Care Agencies and ensuring compliance with Aveanna's policies and procedures. The Operations Manager is appointed by Area Support Manager, AVP, and/or Area Director, AD. 

Responsibilities of the Operations Manager: 

  • Oversees onboarding process 
  • Payroll Processes  
  • Staff development including orientation, in-service education, and continuing education 
  • Assure appropriate staff supervision during all service hours.  
  • Meets with locations leaders on routing intervals; participates in area meetings.  
  • Plan and implement branch improvement opportunities in administrative functions.  
  • Thorough review of activity reports and other performance data to measure compliance and goal achievement.  
  • Consistently meet reporting deadlines 
  • Branch compliance with federal and state regulations 
  • Ensure hiring processes are followed.  
  • Daily payroll utilization 
  • Driving EVV Utilization  
  • Driving Electronic documentation (EMR) utilization 
  • Compliance tracking  
  • Unemployment claim management 
  • Worker compensation management 
  • Travel between offices as needed 

 Requirements: 

  • High School Diploma College degree preferred 
  • Criminal Background check completed and results within parameters of Aveanna policy. 
  • Valid Driver’s License and Acceptable MVR 

Preferences: 

  • College Degree Preferred 
  • 2-3 Years Management Experience Preferred 
  • Healthcare experience a plus 
  • Physical Requirements: 
  • Must be able to speak, write, read and understand English 
  • Must be able to travel; company does not provide vehicles or transportation 
  • Occasional lifting, carrying, pushing and pulling of 25 pounds 
  • Must be able to lift 50 pounds 
     Other Duties: 

 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Weekly Dashboard update 

  • Skilled and Unskilled Admissions by Provider 
  • Discharges by Branch - detail 
  • Admissions/Discharges/Census/Visits/Hours by Branch 

Reports for Compliance 

  • unsigned visits (report attached) 
  • timesheets (DARs not reviewed) (report attached) 
  • Oasis due 
  • Oasis to review 
  • Oasis to complete 
  • Clinical orders due 
  • POC (485) to review 
  • POC to receive (orders not signed by MD) (report attached) 
  • auth reports - patients exceeding auth 
  • payroll scrub - MAV, revisits, nhnf/refused 
  • ABN tracking and checking for accuracy 

Reports and Tasks 

  • Hold patients (report attached) 
  • active patients with no services 
  • pre admit patients (report attached) 
  • Record requests 
  • Software tickets 
  • password resets 
  • DPH/Auditor requests 
  • Oasis validation reports 
  • Oasis error reports 
  • CAHPS reporting (patient satisfaction reports) 

The Operations Manager is directly responsible for the administrative functions associated with all operations of an Aveanna branch. Additionally, Operations Manager is responsible for initiating and maintaining compliance with all Federal and State regulations governing Home Health Care Agencies and ensuring compliance with Aveanna's policies and procedures. The Operations Manager is appointed by Area Support Manager, AVP, and/or Area Director, AD. 

Responsibilities of the Operations Manager: 

  • Oversees onboarding process 
  • Payroll Processes  
  • Staff development including orientation, in-service education, and continuing education 
  • Assure appropriate staff supervision during all service hours.  
  • Meets with locations leaders on routing intervals; participates in area meetings.  
  • Plan and implement branch improvement opportunities in administrative functions.  
  • Thorough review of activity reports and other performance data to measure compliance and goal achievement.  
  • Consistently meet reporting deadlines 
  • Branch compliance with federal and state regulations 
  • Ensure hiring processes are followed.  
  • Daily payroll utilization 
  • Driving EVV Utilization  
  • Driving Electronic documentation (EMR) utilization 
  • Compliance tracking  
  • Unemployment claim management 
  • Worker compensation management 
  • Travel between offices as needed 

 Requirements: 

  • High School Diploma College degree preferred 
  • Criminal Background check completed and results within parameters of Aveanna policy. 
  • Valid Driver’s License and Acceptable MVR 

Preferences: 

  • College Degree Preferred 
  • 2-3 Years Management Experience Preferred 
  • Healthcare experience a plus 
  • Pediatric experience preferred
  • Physical Requirements: 
  • Must be able to speak, write, read and understand English 
  • Must be able to travel; company does not provide vehicles or transportation 
  • Occasional lifting, carrying, pushing and pulling of 25 pounds 
  • Must be able to lift 50 pounds 
     Other Duties: 

 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Weekly Dashboard update 

  • Skilled and Unskilled Admissions by Provider 
  • Discharges by Branch - detail 
  • Admissions/Discharges/Census/Visits/Hours by Branch 

Reports for Compliance 

  • unsigned visits (report attached) 
  • timesheets (DARs not reviewed) (report attached) 
  • Oasis due 
  • Oasis to review 
  • Oasis to complete 
  • Clinical orders due 
  • POC (485) to review 
  • POC to receive (orders not signed by MD) (report attached) 
  • auth reports - patients exceeding auth 
  • payroll scrub - MAV, revisits, nhnf/refused 
  • ABN tracking and checking for accuracy 

Reports and Tasks 

  • Hold patients (report attached) 
  • active patients with no services 
  • pre admit patients (report attached) 
  • Record requests 
  • Software tickets 
  • password resets 
  • DPH/Auditor requests 
  • Oasis validation reports 
  • Oasis error reports 
  • CAHPS reporting (patient satisfaction reports) 

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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