Senior Director Legal Operations

4 weeks ago

San Francisco, United States Delta Dental of California Full time
JOB DESCRIPTION

The Senior Director of Legal Operations & Strategic Enablement is a trusted member of the Legal Affairs and Policy Senior Leadership Team who serves as a strategic thought partner and change agent for the Chief Legal Officer and the SVP of Legal Affairs. This role is responsible for a wide range of functions supporting departments across the Legal Affairs Division, driving execution of the division's long-term strategic priorities, allowing departmental leadership to focus on delivering best-in-class services to the enterprise.

RESPONSIBILITIES

  1. Oversees a team of legal operations and strategy enablement professionals dedicated to assessing and improving the operational functionality of the Legal Affairs teams (Legal, Risk, Ethics and Compliance, and Public and Government Affairs) and identifying, translating, and executing strategies or operational divisional objectives.
  2. Takes a leading role in driving culture change in the Legal Affairs and Policy Division focused on delivering as One Division proactive, value-add services with a client-oriented focus, stimulating innovation enterprise-wide and fostering a positive and inclusive legal culture that promotes collaboration, diversity, and continuous learning.
  3. Establishes a cross-divisional operating model for Legal Affairs to guide the organization by developing and supervising cohesive strategic plans, streamlining workflows, and developing an operational roadmap focused on enhancement and alignment to organizational priorities and risk mitigation.
  4. Partners with CLO and SVP of Legal Affairs, as well as FP&A and departmental leadership, on budgeting and forecasting processes for the legal affairs division.
  5. Exerts influential leadership to ensure understanding and connection across functions to help determine dependencies, impact, and building of new capabilities. Focuses on maturing business capabilities and processes which will be used as inputs when partnering with Business Quality and Product Management in the execution and prioritization of optimization initiatives against Enterprise efforts.
  6. Manages special projects and initiatives on behalf of the Chief Legal Officer or SVP of Legal Affairs, focusing on operational effectiveness and engagement of key stakeholders through strong influential leadership.
  7. Works with cross-functional leaders to establish and measure Key Performance Indicators (KPIs), SLAs, and financial targets. Develops and enforces budget governance standards to ensure fiscal responsibility within the Legal Affairs Division recommending how to optimize external and internal spend by identifying opportunities for efficiency to ensure optimal utilization of resources cross-departmentally.
  8. Provides expert and strategic support and acts as a key advisor to the Legal Affairs Senior Leadership Team to create, establish, and communicate a constantly evolving long-range strategy for Legal Affairs. Partners with Communications to drive the sharing and realization of long-term legal vision, change management, and operational initiatives not only within the team but with the broader organization.
  9. Promotes and facilitates diagnosis of workflow impediments and other wastes through the Legal Affairs and Policy function and works with Enterprise Quality on solutions or tools to eliminate them.
  10. Utilizes data analytics and market insights to drive informed decision-making and translate metrics into a meaningful story that can be effectively communicated with executive-level leadership.
  11. Performs other duties as requested or assigned.

QUALIFICATIONS

  1. 12+ years of related experience with a Bachelor's degree; 3+ years in a leadership role.
  2. Strong verbal and written communication skills and willingness to lead as a change agent.
  3. Experience developing strategic planning materials that required consensus gathering and collaboration from multiple stakeholders.
  4. Strong partnering and influencing skills.
  5. Ability to multi-task in a complex and fast-paced inter-disciplinary legal environment.
  6. Ability to convey information in a clear, concise, and logical manner.
  7. Ability to maintain confidentiality of highly sensitive information.
  8. Skillsets in people leadership, team building, staff development, and mentoring across reporting lines.
  9. Excellent prioritization, problem-solving, and organizational skills.
  10. Ability to exercise a flexible and curious mindset.
  11. Demonstrated ability to independently move projects forward by gaining support from others and proactively going the extra steps to produce meaningful results.
  12. Ability to deliver outstanding customer service and stand in the shoes of the client to understand needs and pain points.
  13. Future-oriented with a demonstrated ability to forecast future needs and consequences and communicate and inspire a shared purpose and advance goals and priorities.

ADDITIONAL INFORMATION

Behind the smile We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

  • Competitive base and incentive pay
  • 401(k) with robust matching and non-matching contributions
  • Rich medical & pharmacy benefits
  • 100% employer-paid dental and vision benefits
  • Holistic wellbeing program with deep financial incentives
  • Generous paid time off plus 12 paid holidays and your birthday off
  • Culture of growth and learning: career development; tuition reimbursement; recognition program
  • Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
  • Social responsibility and volunteer opportunities
  • Employee discount program

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status, or any other status protected under federal, state, or local law. #J-18808-Ljbffr

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