Senior Director Legal Operations

3 weeks ago


San Francisco, United States Delta Dental Ins. Full time
Job Description
The Senior Director of Legal Operations & Strategic Enablement is a trusted member of the Legal Affairs and Policy Senior Leadership Team who serves as a strategic thought partner and change agent for the Chief Legal Officer and the SVP of Legal Affairs. This role is responsible for a wide range of functions supporting departments across the Legal Affairs Division, responsible for driving execution of the division’s long term strategic priorities, allowing departmental leadership to focus on delivering best in class services to the enterprise.

Responsibilities

  • Oversees a team of legal operations and strategy enablement professionals dedicated to assessing and improving the operational functionality of the Legal Affairs teams (Legal, Risk, Ethics and Compliance, and Public and Government Affairs) and identifying, translating, and executing strategies or operational divisional objectives.
  • Takes a leading role in driving culture change in the Legal Affairs and Policy Division focused on delivering as One Division proactive, value add, services with a client-oriented focus, stimulating innovation enterprise wide and fosters a positive and inclusive legal culture that promotes collaboration, diversity, and continuous learning.
  • Establishes a cross-divisional operating model for Legal Affairs to guide the organization by developing and supervising cohesive strategic plans, streamlining workflows, and developing an operational roadmap focused on enhancement and alignment to organizational priorities and risk mitigation.
  • Partners with CLO and SVP of Legal Affairs, as well as FP&A and departmental leadership, on budgeting and forecasting process for the legal affairs division.
  • Exerts influential leadership to ensure understanding and connection across functions to help determine dependencies, impact, and building of new capabilities.
  • Manages special projects and initiatives on behalf of the Chief Legal Officer or SVP of Legal Affairs, focusing on operational effectiveness and engagement of key stakeholders through strong influential leadership.
  • Works with cross functional leaders to establish and measure Key Performance Indicators (KPIs), SLAs, and financial targets.
  • Provides expert and strategic support and act as a key advisor to the Legal Affairs Senior Leadership Team to create, establish and communicate a constantly evolving long range strategy for Legal Affairs.
  • Promotes and facilitates diagnosis of workflow impediments and other wastes through the Legal Affairs and Policy function and works with Enterprise Quality on solutions or tools to eliminate them.
  • Utilizes data analytics and market insights to drive informed decision-making and translate metrics into a meaningful story that can be effectively communicated with executive level leadership.
  • Performs other duties as requested or assigned.

Qualifications

  • 12+ years of related experience with a Bachelor’s degree; 3+ years in a leadership role.
  • Strong verbal and written communication skills and willingness to lead as a change agent.
  • Experience developing strategic planning materials that required consensus gathering and collaboration from multiple stakeholders.
  • Strong partnering and influencing skills.
  • Ability to multi-task in a complex and fast-paced inter-disciplinary legal environment.
  • Ability to convey information in a clear, concise, and logical manner.
  • Ability to maintain confidentiality of highly sensitive information.
  • Skillsets in people leadership, team building, staff development, and mentoring across reporting lines.
  • Excellent prioritization, problem solving and organizational skills.
  • Ability to exercise a flexible and curious mindset.
  • Demonstrated ability to independently move projects forward by gaining support from others and proactively going the extra steps to produce meaningful results.
  • Ability to deliver outstanding customer service and stand in the shoes of the client to understand needs and pain points.
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