Market Director

5 days ago

Omaha, United States Healogics Full time

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Think you are a great fit? Learn more about this role here:

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.

The Market Director is responsible for the profit and loss and operational management of 3 or more wound care centers within a hospital system and is responsible for the oversight of Community Education across the market. This position provides the administrative leadership over 3 or more centers for all operations, financials and quality of the wound care center, both inpatient and outpatient centers. The Market Director provides day-to-day program management for all center operations including but not limited to the physician success in clinical outcomes and quality, center compliance with both hospital and Healogics requirements as well as manages the account with not only the primary hospital system but the account executive at all associated hospital centers. This position is a critical leadership position with the onsite clinical leadership with all wound care centers, with the providers and with all Healogics and hospital staff within the wound care center.

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities:

Approximate time based on core responsibilities but may vary:

  • Operations Management: 25%

  • Financial & Reimbursement Management: 20%

  • Community Education/Marketing: 20%

  • Leadership/Management: 15%

  • Account Management: 20%

Responsibilities include:

  • Day-to-day management and oversight of the outpatient clinic

  • Manages and adheres to both Healogics and hospital policies and procedures

  • In partnership with the clinical team, monitors clinic flow and improves efficiencies and productivity while ensuring patient clinical and quality goals

  • Works with hospital and onsite team to ensure availability of adequate resources, supplies and equipment/services

  • Actively engages the community through community education resulting in new patients to all wound care centers

  • Coaches and manages the team around operational efficiencies and improvements, career development and increased skills/competencies of staff

  • Ensures communication to hospital partners, hospital executives, and all center employees

  • Provides day-to-day management of inpatient required sites, as determined by the market

    • Ensuring optimal provider coverage at all contracted sites

    • Monitors productivity weekly

    • Reviews quality reports quarterly

  • Coaches providers and staff around Community Education and increasing new patient volume into the outpatient center

  • Conducts weekly check-in with providers and conducts and facilitates team meetings

  • Participates with the Area Vice President on the Annual Business Review with all hospital partners

Required Education, Experience and Credentials:

  • Bachelor’s degree Required; Master’s in Business Administration preferred

  • Minimum three (3) to five (5) years of related experience and in a matrix environment

  • Minimum five (5) years of management

  • Exceptional relationship building and account management skills

Required Knowledge, Skills and Abilities:

  • Problem Solver

  • Strong communication skills both oral and written

  • Exceptional relationship building and account management skills

  • Ability to influence without control

  • Self-starter, self-motivated and results oriented

  • Adept at managing conflict and with diverse roles and personalities

  • Team player, experienced in working as part of a cross-functional organization

  • Exceptional communication skills; an expert in fulfilling customer needs

  • Excellent organizational, time management and prioritization skills

  • Strong coach and developer of talent

  • Experience working and managing a physician practice; preferred

This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.

If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the “Jobs Hub”.

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