Learning Experience Specialist, TAG University

3 months ago

chicago, United States TAG - The Aspen Group Full time

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.


Our continued growth has created an opportunity to join our TAG Learning & Development team as an Learning Experience Specialist for TAG University.


Job Summary:

The Learning Experience Specialist for TAG University is part of the Learning Delivery and Experience team and responsible for organizing and coordinating the delivery of learning programs, both live and virtual, to ensure the learner experience is outstanding and impactful from beginning to end.

Learning Experience Specialists provide support to the greater L&D team through a shared service operating model, flexing between programs, functions, and audiences. They operate in a fast-paced environment, where there is an opportunity to have an impact every single day.

This role will partner closely with Facilitators, Program Managers, and key business partners to execute support for all learning programs. The Learning Experience Specialist will need to have a solid understanding of program goals and objectives, as well as learners’ and facilitators’ needs.

This person is action oriented, motivated to help others, and able to collaborate and maintain a strong network of partnerships. They must be exceptionally well organized, have strong problem-solving and execution skills, able to manage ambiguity, and operate with a customer service mindset. This role will report to the Director of Learning Delivery and Experience and is based in our world-class learning facility in Chicago, IL.


Essential Responsibilities:

  • Organize and execute learning events, both live and virtual, to ensure an outstanding learner experience from beginning to end.
  • Partner closely with Events, Facilities, and IT to create and execute seamless and exceptional learning experiences.
  • Coordinate with L&D Concierge before, during, and after training events to support learner and classroom needs (ex. room set-up, classroom supplies, accommodations on L&D floors, building access needs, etc.).
  • Produce within technology for both in-person and virtual sessions; also support and train L&D team members, and business partners in the platforms as deemed relevant.
  • Be the liaison between Facilitator, IT, Building Ops, Catering, L&D Concierge on the day of in-person learning events.
  • Provide on-site support guidance to learners to enhance their experience, comfort, and ease of accessibility.
  • Act as an internal consultant to L&D on various learning experience services and proactively share ideas for experience elevation.
  • Document, record, and track learning in Learning Management System, as well as record and submit CE credit.
  • Ensure L&D Training rooms and spaces are always on brand and look presentable
  • Support change management efforts by contributing to any needed coordination for programs.
  • Inform supervisor of trends and escalating concerns related to tasks and assignments.
  • Other duties as assigned.

Requirements/Qualifications:

  • Education Level: Bachelor’s Degree or equivalent work experience
  • Professional experience of 1-2 years with transferrable skills in organizing and executing on programs and/or program work, managing logistics for customer/participant facing events or programs, project organization
  • Independent decision making aligned to support organizational goals and strategy
  • Specializes in performing tasks based upon functional areas related to service, quality and/or productivity
  • Seeks opportunity for continuous improvement
  • Strong written and verbal communication skills; ability to interact with individuals at all levels of the organization
  • Very detail-oriented with strong organizational skills
  • Proven analytical and problem-solving skills
  • Plans, organizes and executes tasks and activities with urgency
  • Highly proficient in Microsoft Office Suite – i.e., multiple Outlook accounts, Word, Excel, OneNote, PowerPoint, etc. and SharePoint
  • Operate office equipment, including copiers and computers
  • Required to meet position related productivity and quality standards along with all standard operating procedures set and communicated
  • Hybrid role, onsite presence is required

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