Learning Experience Specialist, TAG University
4 weeks ago
Our continued growth has created an opportunity to join our TAG Learning & Development team as an Learning Experience Specialist for TAG University.
Job Summary:
The Learning Experience Specialist for TAG University is part of the Learning Delivery and Experience team and responsible for organizing and coordinating the delivery of learning programs, both live and virtual, to ensure the learner experience is outstanding and impactful from beginning to end.
L earning Experience Specialists provide support to the greater L&D team through a shared service operating model, flexing between programs , functions, and audiences . They operate in a fast-paced environment, where there is an opportunity to have an impact every single day.
This role will partner closely with F acilitators , P rogram M anagers , and key business partners to execute support for all learning program s . The Learning Experience Specialist will need to have a solid understanding of program goals and objectives , as well as learner s' and facilitator s' needs .
This person is action oriented, motivated to help others, and able to collaborate and maintain a strong network of partnerships. They must be exceptionally well organized, have strong problem - solving and execution skills, able to manage ambiguity, and operate with a customer service mindset. This role will report to the Director of Learning Delivery and Experience and is based in our world-class learning facility in Chicago, IL.
Essential Responsibilities:
- Organize and execute l earning events, both live and virtual, to ensure an outstanding learner experience from beginning to end .
- Partner closely with Events, Facilities, and IT to create and execute seamless and exceptional learning experience s .
- Coordinate with L&D Concierge before, during, and after training events to support learner and classroom needs ( ex. room set-up, classroom supplies, accommodations on L&D floors, building access needs , etc . ) .
- Produce within t echnology for both in-person and virtual sessions; also support and train L&D team members, and business partners in the platforms as deemed relevant .
- Be the liaison between F acilitator, IT, B uilding O ps, C atering, L&D Concierge on the day of in-person learning events.
- Provide on-site support guidance to learners to enhance their experience, comfort , and ease of accessibility .
- Act as an internal consultant to L&D on various learning experience services and proactively share ideas for experience elevation .
- D ocument, record, and track learnin g in L earning M anagement S ystem , as well as record and submit CE credit .
- Ensure L&D Training rooms and spaces are always on brand and look presentable
- Support change management efforts by contributing to any needed coordination for programs .
- Inform supervisor of trends and escalating concerns related to tasks and assignments .
- Other duties as assigned .
Requirements/Qualifications:- Education Level: Bachelor's Degree or equivalent work experience
- Professional experience of 1-2 years with transferrable skills in organizing and executing on programs and/or program work , managing logistics for customer/participant facing events or programs , project organizatio n
- Independent decision making aligned to support organizational goals and strategy
- Specializes in performing tasks based upon functional area s related to service, quality and / or productivity
- Seeks opportunity for continuous improvement
- Strong written and verbal communication skills ; ability to interact with individuals at all levels of the organization
- Very detail-oriented with strong organizational skills
- Proven analytical and problem-solving skills
- Plans, organizes and executes tasks and activities with urgency
- Highly proficient in Microsoft Office Suite - i.e., multiple Outlook accounts, Word, Excel, OneNote, PowerPoint, etc. and SharePoint
- Operate office equipment, including copiers and computers
- Required to meet position related productivity and quality standards along with all standard operating procedures set and communicat ed
- Hybrid role, onsi t e presence is required
Salary starting at $50,000
- Hybrid role, onsi t e presence is required
- Required to meet position related productivity and quality standards along with all standard operating procedures set and communicat ed
- Operate office equipment, including copiers and computers
- Highly proficient in Microsoft Office Suite - i.e., multiple Outlook accounts, Word, Excel, OneNote, PowerPoint, etc. and SharePoint
- Plans, organizes and executes tasks and activities with urgency
- Proven analytical and problem-solving skills
- Very detail-oriented with strong organizational skills
- Strong written and verbal communication skills ; ability to interact with individuals at all levels of the organization
- Seeks opportunity for continuous improvement
- Specializes in performing tasks based upon functional area s related to service, quality and / or productivity
- Independent decision making aligned to support organizational goals and strategy
- Professional experience of 1-2 years with transferrable skills in organizing and executing on programs and/or program work , managing logistics for customer/participant facing events or programs , project organizatio n
- Education Level: Bachelor's Degree or equivalent work experience
- Other duties as assigned .
- Inform supervisor of trends and escalating concerns related to tasks and assignments .
- Support change management efforts by contributing to any needed coordination for programs .
- Ensure L&D Training rooms and spaces are always on brand and look presentable
- D ocument, record, and track learnin g in L earning M anagement S ystem , as well as record and submit CE credit .
- Act as an internal consultant to L&D on various learning experience services and proactively share ideas for experience elevation .
- Provide on-site support guidance to learners to enhance their experience, comfort , and ease of accessibility .
- Be the liaison between F acilitator, IT, B uilding O ps, C atering, L&D Concierge on the day of in-person learning events.
- Produce within t echnology for both in-person and virtual sessions; also support and train L&D team members, and business partners in the platforms as deemed relevant .
- Coordinate with L&D Concierge before, during, and after training events to support learner and classroom needs ( ex. room set-up, classroom supplies, accommodations on L&D floors, building access needs , etc . ) .
- Partner closely with Events, Facilities, and IT to create and execute seamless and exceptional learning experience s .
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