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Technical Program Manager, Optimization
4 months ago
How you'll help us Keep Climbing (overview & key responsibilities)
Enterprise Solutions (ES) is seeking a highly motivated, intellectually curious, and talented technical program manager (TPM) to join a team that is responsible for optimizing Delta's revenue offers. The TPM will directly engage and collaborate with developers, external and internal data scientists, and Delta internal teams for designing, delivering, and maintaining proprietary optimization products that result in improved customer offers and increased revenue for Delta Air Lines. The role partners across Digital, Revenue Management, Pricing, Global Pricing Distribution, Operations Research, IT, and vendors to support data, define requirements, project manage proprietary pricing and artificial intelligence products, and preferably be able to model performance using state-of-art time series and counterfactual analysis.
Responsibilities:
* Understand the interrelationships between Schedules, Pricing, and Revenue Management, and the combined impact on the Delta Customer experience
* Effectively manage technical projects, navigate bottlenecks, and make strategic tradeoffs while balancing business needs with technical constraints.
* Identify commercial opportunities that can be addressed by developing data sources, methods, tools and models to optimize Delta revenue, including time series forecasting, reinforcement learning, or optimization modeling
* Promote the long-term customer offer vision that supports Delta's business strategy as the marketplace evolves and new products are introduced
* Actively develop close relations and coordinate with key vendors, commercial business units, Operations Research, Finance, IT and senior management to ensure timely execution of ES sponsored projects
* Maintain a pulse on industry efforts and disruptive technologies, and champion solutions to further Delta's position as industry leader
* Balance multiple priorities in a fast-paced environment
What you need to succeed (minimum qualifications)
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Highly proficient communication skills and ability to actively advocate for ES solutions across the enterprise
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At least two years of experience in a program management role, preferably managing technical projects
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Experience with data scripting languages (e.g. SQL, Python, R etc.) and statistical/optimization software (e.g. R, SAS, Gurobi, etc.).
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Experience with big data: processing, filtering, and presenting large quantities of data.
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Must have the ability to work well with diverse groups in a time sensitive and team environment with minimal supervision, be results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through.
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Demonstrated ability to handle multiple projects through to solution delivery.
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Strong focus on building team culture and driving collaboration across the broader organization
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Must be performing satisfactorily in present position
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Consistently prioritizes safety and security of self, others, and personal data.
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Embraces diverse people, thinking, and styles.
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Possesses a high school diploma, GED, or high school equivalency.
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Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
* Bachelor's degree or equivalent in operations research, statistics, computer science, or related science field.
* Machine learning, causal inference, or time series experience
* Perform counterfactual analysis and identify KPIs for model performance
* Demonstrated business acumen and/or Revenue Management experience
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
* Competitive salary, industry-leading profit sharing program, and performance incentives
* 401(k) with generous company contributions up to 9%
* Paid time off including vacation, holidays, paid personal time, maternity and parental leave
* Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
* Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
* Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
* Domestic and International space-available flight privileges for employees and eligible family members
* Career development programs to achieve your long-term career goals
* World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
* Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
* Recognition rewards and awards through the platform Unstoppable Together
* Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
