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Client Success Director – San Francisco, USA
2 months ago
The role of the Client Success Director is to manage a portfolio of existing customers and ensure that our customers 1) fully engage with the platform and our services, 2) recognize a compelling ROI from their investment in Nextpoint, and 3) advocate on our behalf, both internally (account expansion) and externally (via referrals).
As the Client Success Director, you will serve as the “quarterback” in Nextpoint’s relationship with the accounts in your assigned territory. It is the Client Success Director’s role to understand the roles and priorities of the key stakeholders, establish a regular communication cadence to remain current on their needs, and bring the appropriate internal subject matter experts into the conversation as needed.
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