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Customer Success Manager

2 months ago

chicago, United States Synergis Full time

TITLE: Sr. Customer Success Manager

LOCATION: Chicago, IL

ANTICIPATED DURATION: 12 month contract to start



Responsibilities:

The client is the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills, and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. Join us to challenge yourself with work that matters.


We are looking for a Sr. Customer Service Manager to join our team. As a Customer Success Manager (CSM), you will partner closely with your assigned sales partners to ensure the clients Customers achieve a return on investment and drive successful adoption and engagement with their clients Hiring Solutions investment. As a CSM you will be tasked with:

• Serving as a Customer Champion and Advocate

• Helping Customers realize value from their investment

• Manage a book of business by prioritizing and delivering on key customer lifecycle events


You will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on the clients Hiring products and solutions.

• Commitment to personal journey with Diversity, Inclusion, and Belonging as this is a top priority for the client and many of its customers.

• Partner with teams (ie. sales, implementation, insights, etc.) on prioritized customers to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and return on investment (ROI).

• Execute leading practice recommendations based on methodology leading practices to book of business to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value and agreed success criteria.

• Build an understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs.

• Help identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.

• Sharing customer insights to drive different product adoption behaviors.

• Track and document customer activity via system tools, ie. Dynamics.

• Encourage customers to utilize appropriate LinkedIn scaled resources to increase their utilization per methodologies.

• Minimum travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory.




Requirements:

• 6+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management

Preferred Qualifications:

• Recruiting or other applicable talent experience, or learning, e-Learning, Organizational L&D, Software pre-sales and/or sales effectiveness experience

• Developing interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges

• Developing organization, project management, and time management skills

• Fundamental verbal and written communication skills, including experience in presenting to both small and large remote audiences.

• Ability to prioritize workflow across a large client base

• Developing understanding of Sales concepts and Software as a Service

• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value

• Acts as a team player with both internal and client teams

• Experience with Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint




The hourly pay rate range for this position is $48.96 to $61.20 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.


Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


For immediate consideration, please forward your resume to HBennett@Synergishr.com.


If you require assistance or an accommodation in the application or employment process, please contact us at HBennett@Synergishr.com.


Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.