Appointment Scheduler

6 days ago


San Antonio, United States South Texas Renal Care Group Full time
Job DescriptionJob Description

SOUTH TEXAS RENAL CARE GROUP

215 N San Saba Ste 204 San Antonio, TX 78207


APPOINTMENT SCHEDULER

About the Job

The Appointment Scheduler is responsible for registering and scheduling patients at South Texas Renal Care Groups offices city-wide ensuring that processes and procedures exceed customer expectations.

This position enhances the patient experience with one telephone call to schedule and register for an appointment. The Appointment Scheduler reviews insurance benefit information, estimated costs, and payment options with the patient. Also obtains or reviews all necessary demographic, clinical, procedural, and prep information with the patient or representative. This position also enhances the Provider experience by offering a single point of contact for the referring offices.

Essential Job Duties

1. Accountable to verify accuracy of patient demographics.
2. Identifies and reports possible Compromised Records or Identity Theft.
3. Interacts with customer to gather and verify needed registration and scheduling information.
4. Accurately inputs patient demographic, insurance, and essential scheduling into the appropriate database so that billing, reporting, and analysis by facility, corporate, state, and federal agencies can be performed.
5. Comprehends and provides explanation of legal documents in accordance to regulatory requirements.
6. Holds financial discussion with patient or representative which includes insurance benefits, cost estimation, financial obligation, and identifying financial assistance needs.
7. Articulates billing process information and maintains the stats determined reasonable for position
8. Interacts between physicians, physician's office staff, and ancillary departments as needed in the interest of the patient to obtain orders and diagnosis for patients.
9. Provides customers with information concerning examination content and pre-examination instructions including preps and timetables providing way-finding as needed.
10. Coordinates appointments for patients between multiple locations in the system.
11. Documents discussions with patients by entering detailed notes in the appropriate software, and ensures accurate record keeping for any follow up needed.
12. Greets patient/clients in person and on the phone with an "I CARE" attitude, responding with empathy and positive interpersonal skills.
.

Minimum Requirements

Bilingual English/Spanish
Healthcare experience working directly with patients on a one on one level via telephone and in person.
Ability to overcome obstacles and assist all patients as needed
Understand this position is the first impression of the practice and an example of the care the caller will receive.
Two years of experience working with patient access or two years of experience in and extensive knowledge in the health insurance industry (Commercial Insurances, Medicare, and Medicaid); health claims billing or Third Party contracts.
Two years call center environment
Demonstrated excellent communication and interpersonal skills
Demonstrated typing proficiency.
Demonstrated independent and critical decision making

Preferred Requirements

Knowledge of medical terminology
Versed in CPT/ICD codes

Posting Specifics
Experience Required 1+ to 2 Years
Education Required High School or equivalent



Job Posted by ApplicantPro

  • Appointment Setter

    6 days ago


    San Jose, United States The Packaging Connection, Inc. Full time

    Job DescriptionJob Description``Duties```- Conduct warm calling to potential customers to generate appointments for the sales team- Utilize effective communication and negotiation skills to engage prospects and secure appointments- Maintain accurate and detailed records of all calls and appointments in Salesforce or similar CRM system- Collaborate with the...


  • San Diego, United States Kaiser Permanente Full time

    This position provides high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages and providing general information. Essential Responsibilities:Upholds Kaiser Permanentes Policies a Representative, Service, Customer Service, Retail, Healthcare

  • Scheduler-Intermediate (UTHP ADM Spine Center MARC)

    Found in: Talent US C2 - 6 days ago


    San Antonio, United States UT Health San Antonio Full time

    Job Summary: Under general supervision, responsible for providing all elements of scheduling and registration support to a clinic. Job Duties: Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template , enters referrals, informs patients of financial obligations such as...

  • Phones/scheduler

    4 days ago


    San Diego, United States West Coast OBGYN Full time

    You will be the contact by phone, creating a positive, helpful experience for our patients - Answering a high volume of calls - Assisting patients with Scheduling appointments - Directing call to correct department - Creating Patient Charts and scheduling patients - Front Desk Rotation - Other duties as needed Pay: $18.00 - $22.00 per hour **Benefits**: -...

  • Scheduling Coordinator

    Found in: Appcast US C2 - 2 days ago


    San Fernando, United States Omni Wound Physicians Full time

    Position Summary:The Scheduling Coordinator is responsible for setting up patient appointments, managing the provider's schedule, and informing participants of rescheduled or canceled visits in a timely manner.Scheduling Coordinator Responsibilities:Maintaining and updating Wound Ally with the highest level of accuracy to ensure patients are appropriately...

  • Scheduling Coordinator

    Found in: Appcast Linkedin GBL C2 - 2 days ago


    San Fernando, United States Omni Wound Physicians Full time

    Position Summary:The Scheduling Coordinator is responsible for setting up patient appointments, managing the provider's schedule, and informing participants of rescheduled or canceled visits in a timely manner.Scheduling Coordinator Responsibilities:Maintaining and updating Wound Ally with the highest level of accuracy to ensure patients are appropriately...


  • San Antonio, United States CityVet Full time

    Job Description Job Description Happy people. Healthy pets. At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing...


  • San Antonio, United States UT Health San Antonio Full time

    Senior Registered Nurse (Mays Cancer Center)Job Summary: Under minimal supervision, provides direct nursing care to patients in a healthcare facility. Responsible for preparing equipment and aiding physician during treatment and examination of patients. May lead or mentor lower level team members. Job Duties: * Demonstrates advanced skills in the delivery...


  • San Antonio, United States UT Health San Antonio Full time

    Senior Registered Nurse (Mays Cancer Center)Job Summary: Under minimal supervision, provides direct nursing care to patients in a healthcare facility. Responsible for preparing equipment and aiding physician during treatment and examination of patients. May lead or mentor lower level team members. Job Duties: * Demonstrates advanced skills in the delivery...

  • Receptionist - Client Service Specialist

    Found in: Talent US C2 - 2 weeks ago


    San Antonio, United States CityVet Full time

    Happy people. Healthy pets.At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in a fun, people-first...


  • San Antonio, United States CityVet Full time

    Job DescriptionJob DescriptionHappy people. Healthy pets.At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in...


  • San Antonio, United States CityVet Full time

    Job DescriptionJob DescriptionHappy people. Healthy pets.At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in...

  • Trauma Analyst

    6 days ago


    San Antonio, United States University Health Full time

    POSITION SUMMARY/RESPONSIBILITIES Works under the direct supervision of the Assistant Director Trauma Clinic and the Executive Director of Trauma Services. Identifies, abstracts and enters selected trauma-related patient healthcare data into the EMR and trauma clinic systems. Manages Trauma Clinic referrals and schedules to assists patients with scheduling...

  • Trauma Analyst

    Found in: Lensa US P 2 C2 - 2 weeks ago


    San Antonio, United States University Health Full time

    POSITION SUMMARY/RESPONSIBILITIES Works under the direct supervision of the Assistant Director Trauma Clinic and the Executive Director of Trauma Services. Identifies, abstracts and enters selected trauma-related patient healthcare data into the EMR and trauma clinic systems. Manages Trauma Clinic referrals and schedules to assists patients with scheduling...


  • San Antonio, United States Nissan of Boerne Full time

    Job DescriptionJob DescriptionBusiness Development Center (BDC) RepresentativeThe Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales...


  • San Antonio, United States Medix Full time

    Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary. Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance. Assists in checking out patients and assists them with referral processing and...

  • Central Scheduler 1

    6 days ago


    San Bernardino, United States Loma Linda University Health Full time

    Job Summary: The Central Scheduler 1 is responsible for answering incoming calls for the Access Center in order to provide a variety of services through utilizing state-of-the-art telecommunications and computer information systems. Coordinates the scheduling, pre-registration and insurance eligibility for both hospital and physician practice services....

  • Benefits Coordinator-Associate

    Found in: Talent US C2 - 2 weeks ago


    San Antonio, United States UT Health San Antonio Full time

    Job Summary:  Under direct supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage. Job Duties: Greets patients, verifies insurance coverage and eligibility, reviews new...


  • San Antonio, United States Pain & Spine Physicians of San Antonio Full time

    Job DescriptionJob Descriptionob descriptionJob Purpose: In this role, you complete authorizations and referrals for our medical services. In addition, you verify information provided by their referring physicians and verify their insurance coverage. You also monitor the schedule for our add-on patients, ensuring there are no conflicts and that we have the...


  • San Antonio, United States Urology San Antonio Full time

    JOB SUMMARYThe Call Center Patient Services Representative is the voice of the company, providing the highest levels of courtesy, respect, and customer service during inbound calls from patients needing to schedule appointments with a medical provider. This position handles all aspects of patient scheduling and is a front-line representative of the...