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Account Health and Customer Service Coordinator

3 months ago

Torrance, United States Sound Decisions Full time
Job DescriptionJob Description

Role Overview: Our client is looking for a highly motivated, detail-oriented, organized, and results-driven Account Health and Customer Service Coordinator with 2-3 years of Amazon Marketplace experience. Excellent communication, organizational, and problem-solving skills are required.

Specific responsibilities include:

  • Monitoring and replying to new Seller Central messages twice daily, seven days a week.

  • Monitoring for new Account Health violations, Performance Notifications, and urgent cases twice daily, seven days a week; escalating them to the full department.

  • Creating Seller Support cases to request more info and resolve violations; logging updates in the clients designated Google Sheet.

  • Monitoring for and removing negative/neutral feedback.

  • Monitoring and addressing negative product reviews, reporting reviews that violate Amazon TOS.

  • Monitoring Account Health metrics and buybox consistency on Walmart and Target.

Ideal Candidate:

  • 2+ years of customer service experience.

  • 1+ years of experience with Amazon Seller Central, specifically with Account Health and case creation.

  • Excellent written and verbal communication skills.

  • Proficient with Google Sheets.

  • Previous experience with Slack (not required).

Things they use to run their daily operation (their technology stack):

  • Amazon (Seller Central)

  • Dopebear (their internal system)

  • G Suite + Excel

  • Slack

  • SQL

  • Asana

  • Chat GPT

  • Giphy

Our best fit will be familiar with all of the above or have experience working with similar software. We look forward to speaking with you