Order Fulfillment Specialist

4 weeks ago

Marlborough, United States Solmetex Inc Full time
Job DescriptionJob DescriptionWho We Are

The Solmetex family of brands represents a system of solutions to manage the water in, through, and out of the practice. Working together, these solutions maintain water quality, safety and compliance for the dental practice.

In 1999, Solmetex designed the Hg5 Amalgam Separator which quickly became the gold standard in amalgam separation. These chemistries provided the healthcare and life science industries with simple and effective solutions that prevent toxic emission into the environment.

Today, Solmetex has acquired additional dental solution partners to expand our portfolio of advanced dental and environmentally efficient solutions. Solmetex is proud to be the industry leader and manufacturer of the NXT Hg5® series of Amalgam Separators and will look to continuously develop our several product lines through US-FDA, EPA, NSF, and EU-MDR regulation.

Join us as we pave the way for better treatment aimed towards safer patients, safer water, and a safer environment.


SUMMARY

As a member of the Customer Service team, you will be responsible for the completion of orders through distribution taken by the sales representatives, tradeshows, online portal, and marketing initiatives. In addition, this individual will work to streamline the end-user’s order process both within Solmetex and their distribution partners.Research and document order related complaints

ESSENTIAL DUTIES

Order Processing submissions to distributor partners including but not limited to:

  • Subscription Plan
  • Tradeshow
  • Special Promotions
  • Inside and Outside Sales team orders
  • Online Orders
  • .Research and document order related complaints

Submission follow-up including but not limited to:

  • Document all order placements within CRM.
  • Track and monitor submissions and follow up with distribution when necessary.
  • Building relationships with distribution partners

Order Processing submissions from distributor partners including but not limited to:

  • Confirm receipt of distributor purchase orders.
  • Process purchase orders for shipment and provide follow-up as necessary.
  • Investigate and process return requests.
  • Answer questions about order and shipment status.
  • Maintain working knowledge of products offered.
KNOWLEDGE, SKILLS, AND ABILITIES
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Strong analytical and problem-solving skills.
  • Strong organizational skills.
  • Excellent time management skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to handle a large amount of clerical processes.
  • Ability to multitask.
  • Ability to work individually and as part of a team.
QUALIFICATIONS/REQUIREMENTS
  • High School diploma or equivalent.
  • 2 years of customer service experience required.
  • Experience working with a CRM system preferred.
  • Proficient with Microsoft Office Suite or related software
Physical Demands and Working Conditions

The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Benefits:

Competitive salary, medical, dental, vision, LTD and life insurance.

401k retirement plan with Safe Harbor matching

Paid vacation time and sick leave.

No relocation or sponsorship assistance available.

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