Door Ambassador: Ring Concierge

2 months ago

Houston, United States Leap Full time
Job DescriptionJob Description

Our store teams are the heart of Leap and we need to find the best and brightest individuals to be the face of our Ring Concierge boutique coming to the Galleria in Houston September 2024. We are seeking Retail Door Ambassadors who are dedicated to maintaining a secure and safe environment for the clients and employees at all times. This role includes serving as ambassador and first impression for Ring Concierge clients making it critical for this individual to provide best in class service.

The Leap platform launches and operates insight-driven retail stores for modern brands with better performance and less risk. Among the trailblazing brands we work with are: ASTR the Label, Nadine Merabi, Frankies Bikinis, Rent the Runway, ThirdLove, and many more.

Responsibilities:

  • Welcome, engage and create positive experiences for customers while exhibiting the Leap values + Ring Concierge ethos.
  • Partner and support all team members in management of customer flow to maintain excellent customer experience.
  • Able to accomplish multiple tasks in a fast paced environment whilst servicing customers 
  • Participate in general store maintenance; cleanliness & upkeep of store
  • Support the initiatives of the leadership team to drive sales, client engagement, team engagement, visual merchandising, and operational excellence
  • Model reliability and flexibility by being able to work varied hours and days to meet the needs of the business; including days, nights, weekends, holidays and special events
  • Embraces learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus
  • Capable and willing to perform opening and closing tasks in the store; potential to carry store keys

Who YOU Are:

  • Customer Obsessed & Service Oriented- Ability to initiate genuine connections, create a hospitable environment, anticipate customer needs and possess excellent selling skills.
  • Collaborator- One team mindset, communicates clearly & proactively seeks opportunity to support others.
  • Professional- Punctual, accountable and honest. Takes initiative, accountability and demonstrates strong work ethic.
  • Brand/Category Expert- Shows passion and ability to teach and educate customers within a specific category. 
  • Adaptable & Entrepreneurial- Ability to be adaptable in multiple situations with a growth mindset and takes initiative to drive for results and proactively creates solutions to solve problems.
  • Detail Oriented- Operates with high efficiency and effectiveness, consistently produces polished and quality work.

Measures of Success:

  • Support Customer outreach and brand activations/events
  • Net Promoter Scores (NPS)
  • Third Party Secret Shop Ratings
  • Ability to accomplish tasks + meet deadlines effectively

Position Requirements:

  • Must be at least 18 years of age
  • One or more years of experience in retail/security/loss prevention; background in luxury or jewelry is preferred
  • Comfortability working with/using a ladder and lifting a maximum of 50lbs
  • Maintain an active floor presence, including standing and walking for extended periods of time. 
  • Follow LEAP's employee dress code policy & dress in long sleeved, all black business casual attire for their shifts.

Leap Perks:

  • Employee discount on product
  • Eligible for 401K
  • Bonus Eligible
  • Employee Assistance Program

Salary: $19/hr - $21/hr (DOE)

Please note that personal data may be shared with a third party for recruiting purposes. Further information regarding Leap's Privacy Policy and CCPA can be found on our website .

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.

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