AM Concierge Lounge Attendant

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests — as well as employees Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you

Overview

Houston Marriott Westchase is looking for a Full-Time AM and PM Concierge Lounge Attendant for our VIP guest services M-Club.

About Us: About Us: At Pyramid Global Hospitality, we believe in the power of our team members. We value, support, and recognize the unique contributions of each individual. By fostering a culture of growth and belonging, we are committed to our team members to excel.

Position Summary: As the MClub attendant, you are the ambassador of the hotel and the Marriott Brand, providing excellent customer service by offering food and beverage refreshments as well as special assistance to our reward member guest, providing them information about local area attractions, ensuring they have a wonderful and memorable experience that exceeds expectations.

Scheduling: This is an AM Full-time position that requires open availability to work, including weekends and holidays, based on business needs. The AM shifts are from 5:00 AM – 1:30 PM and work schedules change weekly to support operational requirements.

Specifically, you will be responsible for performing the following tasks:

- Greet customers immediately as they enter with a friendly and sincere welcome.
- Promptly respond to guest inquiries including being pro-active and show initiative anticipating guest or operational needs.
- Responsible for the set up and maintaining of the breakfast buffet
- Replenish supplies; Keeping the drinks, snacks, fruit, and other offerings always stocked.
- Maintain organization and cleanliness of the MClub; Clearing tables when guests leave.
- Maintain high standards of personal appearance and grooming.
- Follow proper standards and etiquette for a VIP concierge lounge with the utmost professionalism, respect and confidentiality.
- Follow all sanitary rules and food safety regulations
- Complete ongoing required training and development to maximize potential.
- Follow company best practices and Marriott Brand Standards.
- This list is not all inclusive, additional job functions will be shared during interviews.

SUPPORTIVE FUNCTIONS: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift as business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.

Opportunity for Growth: This position offers exciting opportunities for career growth within our organization

Our Culture: Empowered to Make a Difference: At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

- People First: A talented, diverse, and passionate team working together with respect.
- Integrity: Honesty and accountability to ourselves and colleagues.
- Excellence: Surpassing expectations through dedication and innovation.

Qualifications

- Ability to speak, hear, read, and comprehend instructions, both written and oral, in fluent English with ability to convey information and ideas clearly.
- Ability to thrive in high-pressure environments and respond with a sense of urgency when necessary.
- Moves about, and back and forth between, the MClub lounge and kitchen line, for duration of 8-hour shift.
- Extend arms; frequent reaching, twisting, pulling, bending, and stooping and moving up to 50 lbs. to perform essential job functions.
- Repeatedly ascend/descend stairs moving carts, food trays and glassware up to 50 lbs.
- Ability to observe and adhere to all Health and Safety regulations and company guidelines for food handling, cross-contamination protocols, and sanitation.
- Knowledge of key customer service behaviors.
- Enjoy working with others - this position not only interfaces daily with hotel guest and team members in the restaurant, bar, and kitchen, but also, members in the front office, guest relations, concierge lounge, hotel outlets, and many different hotel associates.
- Able to work other shift times on occasion, and open to be cross trained in other guest services positions, is a plus.

Experience

- Customer service, hospitality, or server experience in a full-service dining restaurant, preferably in a full-service hotel or in fine dining.

Licenses or Certificates

- Ability to provide or obtain the Texas Food Safety Handler Certificate.
- Ability to provide or obtain the Texas TABC Certification License.

Grooming/Uniforms

All employees must maintain a neat, clean and well-groomed appearance. Specific appearance and uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Excellent Benefits

Joining Pyramid Global Hospitality offers a range of enticing benefits, including but not limited to:

- Exclusive Marriott and Pyramid Global Hospitality hotel discounts worldwide at our award-winning hotels.
- Mental wellbeing support for you and your loved ones
- 401k after 90 days, with a company match to 6%
- Performance-based incentives and bonuses
- Generous paid time off
- Professional guidance and support
- Competitive health, dental, and vision insurance plans
- Pet insurance for your furry companions
- Skill-enhancing job training
- Company-paid and Optional Life and Accidental Insurance
- Supplemental Accident, Critical Illness and Hospitalization Plans
- Employee Assistance Program (EAP)
- Health Flexible Spending Account (FSA)

If you are passionate about working in a collaborative team environment with a chance to grow your hospitality career, we invite you to apply for the AM MClub Concierge Lounge Attendant position at Pyramid Global Hospitality. Join us and be a part of our journey to make hospitality better

Houston Marriott Westchase Hotel and Pyramid Global Hospitality is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.