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Concierge

3 months ago

Houston, United States Village On the Park Steeplechase Full time

Cardinal Bay is a mission-driven, not-for-profit senior living health care organization.
We encourage our staff and residents to REACH for the stars Our values focus on:

  • Respect
  • Excellence
  • Appreciation
  • Connection
  • Honor

Our goal is to help residents to grow, thrive and be contributors to community life.
We do this by fostering relationships, connections, and a sense of belonging.
YOU are an important part of creating such a full life

We have an outstanding opportunity for a Full-Time Concierge to join our team at Village on the Park Steeplechase.
The concierge is responsible for establishing first impressions by being a welcoming face and source of information for residents, families, prospective residents, guests, and employees.
You are also responsible for maintaining a secure environment for all residents and staff within the building and community grounds.
The night/weekend concierge must be professional, friendly, focused, detail oriented, and promptly responsive to requests.

Benefits:

  • Comprehensive coverage including health, dental & vision with Cardinal Bay contributing over 50% of cost.
    Life insurance is covered 100% by Cardinal Bay
  • Full-time employees receive 2 weeks paid vacation for the first 4 years, then it bumps up to 3 weeks.
    Use it, let it roll, or cash it in 
  • Benefit from exclusive discounts on home, auto and pet insurance. 
  • Perks @ Work offers discounts on electronics, personal travel, apparel, home needs, entertainment, fitness/nutrition & childcare costs 
  • Access our Employee Assistance Program for confidential counseling on family, work, legal, identity theft recovery, mental health, and everyday life 
  • $300 per FT referral 
  • Advancement & cross-training opportunities available at all 8 communities 
  • Plan for your future with our 401(k)-retirement savings plan and matching contributions.
  • Paid training program 

Shifts:

  • Friday 11:00 p.m.
    - 7:00 a.m. 
  • Saturday & Sunday 3:00 p.m.
    - 7:00 a.m. 
  • Holiday shifts on rotation

Responsibilities:

  • Remains alert throughout the shift to quickly respond to emergencies or requests for assistance.
  • Monitors all incoming public traffic and assists with questions.  Track incoming/outgoing residents and guests.
  • Receives guests and others in a courteous, polite, and warm manner.
    Ambassador of first impressions by maintaining cleanliness and orderliness of common areas and all other areas visible to the public.
  • Respond to the needs of residents, families, prospective residents, vendors, and visitors by providing immediate and courteous assistance.
  • Locks and unlocks doors at designated times, according to community protocol.
  • Answer telephone and determine nature of call and relay information or route call as appropriate.
    Operate paging/telephone system as required.
  • May make hourly rounds inside and outside the community to ensure the safety of residents, staff, and visitors.
  • On request, escort residents, staff, or visitors to their vehicles and park resident’s vehicles.
  • Assist with maintenance orders through an electronic maintenance order system.
  • Address equipment malfunctions (fire, alarm, etc.) and assist with repairs as appropriate.
  • Monitor emergency calls, doors, and fire alarms and respond in accordance with established policies and procedures.
    Respond promptly to emergency/fire alarms and any perceived threat to community or individual safety.
    Follow established procedures for contacting appropriate authorities, assisting residents and staff, etc.
  • Set-up or take-down for activities as requested.
  • Maintains a professional appearance and good personal hygiene per company policies.

Minimum Requirements:

  • High School diploma or GED required.
  • Prior customer service experience, front desk and telephone experience preferred.
  • Valid Texas Driver’s License is required along with good driving record.
  • Excellent communication and customer service skills.
  • Strong problem-solving skills, good judgement, and attention to detail
  • Understanding of HIPAA requirements
  • Proficient in PC skills including Microsoft Office, Word, and some Excel.
  • Must be willing to undergo a routine background check including drug screen 

 

Cardinal Bay is an Equal Opportunity Employer.