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Client Care Coordinator

3 months ago

Mountlake Terrace, United States Mindful Support Services Full time
Job DescriptionJob Description

Job Type: Full-time; In-Office; hiring multiple candidates for this position as our company grows
Salary: $21.00 per hour

**This position is worked at our Mountlake Terrace office, but will be moving to our newest Northgate office in July 2024**

Benefits:

  • 75% coverage of health, dental, and vision insurance
  • 12 PTO days accrued annually
  • 4 paid holidays per year
  • 401k matching
  • Life Insurance
  • Professional development training and opportunities for advancement

Who We Are:

Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and give you applicable skills to use in your career? You’ve come to the right place You can make a direct and positive impact by helping patients access mental health care and supporting mental health practitioners to run successful and sustainable practices.

Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 1,200 providers throughout our nine locations, and we are continuing to grow

We encourage you to apply if you have had customer service experience in ANY fast-paced industry

About the Role:

This role is internally called "Client Support Specialist" and serves as the initial contact for new client intakes and appointment scheduling. They are trained to pair new clients with the provider that best fits their needs and build healthy relationships with clients over the phone by educating and setting expectations about insurance, authorizations, payments, and individual provider policies. Client Support Specialists perform an essential function in improving our community's access to mental health care. No prior medical or insurance experience is required; in-depth training is provided by the skilled and supportive team

Responsibilities:

  • Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time
  • Match new clients with the mental health provider that best suits their needs
  • Educate clients about insurance, authorizations, provider policies, and payments
  • Communicate clearly and effectively
  • Demonstrate excellent attention to detail when entering client data
  • Meet personal/team qualitative and quantitative goals

Requirements

Who We Hire:

  • 2+ years of experience in a fast-paced customer support role
  • Learner-mindset with openness to feedback
  • Ability to work through escalated calls with clients
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Schedule: Full-time or Part-time:
    • Team rotates opening, mid, and closing shifts during operating hours of 8am-7:30pm.
    • Monthly rotating weekend shifts 8am-4pm
    • 5 shifts per week for Full-Time; includes rotating weekends

Benefits

We provide our full-time employees with:

  • 75% coverage of health, dental, and vision insurance
  • 12 PTO days accrued annually
  • 4 paid holidays per year
  • 401k matching
  • Life Insurance
  • Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health

It is a conflict of interest to simultaneously be an employee of Mindful Support Services and a client of Mindful Therapy Group.

Job Type: Full-time

Salary: $21.00 per hour

Hiring multiple candidates for this position as we grow as a company