Program Manager

Job Summary

The Program Manager is responsible for the daily operation of CareLink programs as well as the implementation of agency mission, values, and goals. Individuals working in this capacity are accountable for staff supervision, implementing quality rehabilitative programming and ensuring the health and welfare of up to, but no more than, 12 service participants. This position is part of the Management Team and works closely with CareLink administration to implement agency policies, procedures, and standards.

Essential Functions

• Plans the daily operation of the program.
• Reports all relevant problems and changes to the appropriate CareLink administrative personnel.
• Assists staff in the planning, coordination, implementation of the day, evening, and/or weekend social and recreational activities for service participants.
• Oversees referrals to the program.
• Coordinates and develops individual service plans designed to improve the social and self-care skills of service participants.
• Performs other duties or special projects as required or as assigned.
• Monitors participant medications.
• Oversees service participants’ special medication needs.
• Oversees menu planning and food ordering on a weekly basis.
• Ensures coverage for each shift.
• Works additional shifts when needed to ensure proper coverage.
• Participates in the daily milieu of the program.
• Demonstrates respect for service participants, families, staff and agency principles.
• Assists staff in their duties when needed.
• Designs and implements services to meet individual needs.
• Transports individuals as necessary/appropriate.
• Appropriately supervises all staff, students and volunteers.
• Provides leadership, example, instructions, suggestions, and discipline as appropriate.
• Monitors individual service records on a continual basis to ensure that all service documentation, plans, progress notes, outcome reports and other materials are current.
• Provides a thorough and timely orientation to each new employee in the program.
• Prepares staff assignments.
• Participates in the development and training of employees to improve their work quality and job knowledge.
• Assesses, teaches, and supervises staff on an on-going basis regarding their work on individual service plans.
• Prepares and administer staff introductory and annual performance evaluations accurately, fairly and on time.
• Conducts staff meetings on a regular basis.
• Ensures that program/site is in full compliance with all applicable regulations and standards.
• Ensures that program site is well maintained.
• Coordinates staff time-off, scheduling, hiring, and time-reporting with Business and Human Resources Departments.
• Monitors program expenditures according to budget.
• Processes all necessary paperwork related to service participant program status, including admission and discharge information.
• Monitors and signs-off on all incident reports as needed.
• Ensures that all staff documentation is completed accurately and on time.
• Handles liaison responsibilities with appropriate entities.
• Participates in on-call rotation.
• Submits all administrative paperwork on time as required.
• Contributes to Continuous Quality Improvement meetings.
• Contributes to agency training schedule.
• Participates actively in quality improvement efforts, including an emphasis upon individual and family satisfaction.
• Prepares monthly billing reports.
• Performs other duties or special projects as required or as assigned.

Other Functions

• Assist with employee relations counseling, unemployment, and exit interviewing.
• Attends and participates in regular supervision.
• Responds appropriately to emergency situations.
• Performs job within framework of agency, site, and professional standards.
• Participates in staff meetings and training programs.
• Attends and participates in agency events.
• Adheres to agency/site policies and procedures including HIPAA requirements.
• Cooperates and coordinates with Regional Director on all operational issues.
• Projects a positive attitude and image to staff, participants, family members, and outside contacts.
• Uses appropriate communication channels.
• Completes assignments independently and within specified time frames.
• Participates in achievement of agency goals, objectives and mission through psychosocial rehabilitation values and processes.
• Displays motivation and interest in working creatively with people who have mental illness/disabilities.
• Demonstrates the ability to make sound judgements regarding the welfare of people served.
• Displays ability to take direction.
• Demonstrates knowledge of basic principles and methods of clinical psychology and psychiatric rehabilitation.
• Maintains positive leadership role.
• Maintains professional demeanor.
• Follows agency dress code.
• Adheres to supervisor's requests.
• Cooperates with other staff and exhibit positive attitude toward position and agency.
• Contributes to the growth and development of services.
• Shows initiative and demonstrate good judgement.
• Follows instructions accurately and thoroughly.
• Works as scheduled to assure coverage.
• Performs job in a safe manner.
• Reports/addresses safety concerns in a timely manner.

Qualifications

Required Education:

• Master’s degree or above from an accredited college or university and 1 year work experience working directly with persons with ID and/or autism,OR
• Bachelor’s degree from an accredited college or university and 2 years work experience working directly with persons with ID and/or autism.

Work experience: Minimum one (1) year supervisory experience required.

Certifications, Licenses, Registrations Required: CPR certification preferred; Valid Driver’s License

Knowledge, Skills and Abilities

• Knowledge of psychotropic medications, their uses and side effects required.
• Comprehensive knowledge of methods of psychiatric rehabilitation required.
• Ability to work as a leader and provide training and supervision to staff required.
• Motivation, interest, and ability to work empathetically with people who have disabilities (intellectual/ developmental, mental illness, physical, emotional, cognitive, etc.) required.
• Knowledge of Microsoft Office products.
• Strong collaborating skills, and an ability to work effectively both independently and as part of a team.
• Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.
• Excellent communication and interpersonal skills.
• Ability to multitask and be flexible with regard to workload and assignments.
• Ability to exercise judgment.
• Ability to make sound judgements regarding the health and welfare of service participants required.
• Willingness and ability to drive agency vehicle.
• Willingness and ability to handle on-call duties required.

Physical and Environmental Job Requirements Rarely Occasionally Frequently Constantly

• Sitting – required to sit for extended periods of time without being able to leave the work area. F
• Standing – required to remain on feet in an upright position for continuous periods of time without being able to leave the work area. O
• Walking – required to walk considerable distances in the facility during the course of work. O
• Lifting – required to raise or lower objects from one level to another regularly.
• Up to 10 pounds O
• 11 to 20 pounds R
• 21 to 30 pounds R
• 31 to 50 pounds R
• 51 to 75 pounds (team lifting as appropriate) R
• 76 to 100 pounds (team lifting required) R
• Carrying – required to carry objects in arms or on the shoulder. O
• Pushing – required to exert force up to 20 lbs. so that an object can be moved away. R
• Pulling – required to exert force up to 20 lbs. so that an object can be moved towards employee. R
• Climbing – required to climb and work in overhead areas. R
• Balancing – required to move between objects or work in overhead areas. R
• Stooping – required to bend forward by bending at the waist. O
• Kneeling – required to move or support self on knees R
• Crouching – required to bend the legs or spine. R
• Crawling – required to work in confined space and move about on hands and knees. R
• Reaching – required to use hands and arms to reach for or place objects. R
• Feeling – required to discriminate between varying textures. R
• Grasping – required to pick up objects with fingers. R
• Substantial Movements – required to perform substantial movement (motions) of the wrists, hands, and/or fingers. O
• Eye, Hand, Foot Coordination – required to coordinate the eyes, hands, feet with each other in response to visual stimuli. O
• Motor Coordination Skills – required to coordinate eyes, hands, and fingers rapidly and accurately and handle precise movements. R
• Color Determination – required to identify colors through vision. R
• Near Acuity – required close, clear vision with or without correction. O
• Depth Perception – required to distinguish depth. O

NOTE: At the discretion of the Personnel Officer and COO, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience.