Marketing Program Manager

3 weeks ago


Philadelphia, United States Robert Half Full time

Marketing Program Manager

Industry: Telecommunications

Pay rate: $25-$30/hr

Duration: 1-year contract

Location: 100% REMOTE


Summary:

Our company's program was created in November 2020 to help small businesses hardest hit by COVID-19 survive and recover – from bakeries and barber shops to childcare centers and cleaning services. Now, the program has evolved from helping businesses survive the pandemic, to helping businesses and their communities thrive with a focus on economic growth. The program currently operates annually within 5 markets for 500 recipients a year (100 per market). Through this program, small business entrepreneurs can expect to receive comprehensive grant packages that include business consultation services, educational resources, a $5,000 monetary grant, creative production, media schedule, and a technology makeover.


Description:

  • The Program Lead will work closely within a team of Program Leads and in partnership with the Manager to ensure end-to-end award fulfillment.
  • Serve as primary POC to winner throughout journey
  • Create orders, attach copy and ensure scheduling for Media TV campaigns
  • Serve as a liaison between Program Manager, Tech Makeover Consultants, Creative production team, Copy Management teams, etc,
  • Manage escalations
  • Schedule check-in with recipients for status
  • Manage and maintain updated recipient data within Salesforce
  • Work with Tech Makeover Consultants and recipient to schedule consultation
  • Ensure seamless handoff to and from all award phases


Requirements:

  • The ideal candidate will have a background in program/project management and an understanding of the customer experience. This person will have a passion for wanting to be part of a team that is focused on developing process and procedures that drive award fulfillment and satisfactory program experiences.
  • Strong communication; Timely communication
  • Relationship builder; Team player
  • Ability to learn quickly, adapt and pivot
  • Ability to work cross functionally
  • Ability to manage multiple, competing priorities
  • Ability to adhere and enforce deadlines
  • Solutions oriented-ability to think fast and move quickly to find the right offerings that will meet customer needs



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