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Customer Support Representative

4 months ago

Albany, United States Fred Astaire Dance Studios Full time
Job DescriptionJob Description

We are growing Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helping those around you, staying organized and being part of a fast paced environment? If so, then we may have the opportunity for you.

This role is of critical importance to the client, staff and studio experience. On a daily basis you will greet students and answer questions about their accounts and studio activities. You will also help keep information organized to best help management and staff succeed. A love of people and building rapport will be a must as you talk to possible new clients and share with them how we can improve the quality of their life through dance. We know this won’t be for everyone, but if this sounds like a great fit for you, please apply quickly as we are looking to hire this new team member as soon as possible.

Who we are:

Enriching lives – physically, mentally, emotionally & socially, through the positive, transforming power of dance.

Fred Astaire Dance Studios® is the leader in ballroom dance instruction across the country and around the world. Founded in 1947 with one studio on Park Avenue in Manhattan, we have grown our franchise network to 180 dance studio locations serving over 25,000 students We are global family, proudly honoring the legacy of Mr. Fred Astaire, committed to pursuing excellence of life through dance.

We welcome everyone who is interested in starting their dance journey because we believe that dance is for everybody and for every BODY People ask “Why do students stay with Fred Astaire Dance Studios®?” It is because of the atmosphere of kindness, warmth and care given and received at every location. It’s what our students tell us they notice from the first time they step inside our studio – an energy and sense of “FADS community” that is welcoming, non-judgmental, and FUN

Fred Astaire Dance Studios® has something for everyone. We offer group and private lessons, choreograph wedding dances or just prepare the happy couple and wedding party for the big day, provide opportunities to perform in beautiful venues, host local parties for dance practice and comradery and we host an average of 35 spectacular branded National, Inter-Regional and Regional Dance Competitions annually giving our students and professionals opportunities to compete in a variety of categories.

Requirements

Successful Customer Support Representatives:

  • Excellent time management skills and ability to multi-task
  • Have outstanding customer service skills.
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills
  • Are unselfish team players.
  • Eagerly accept coaching and feedback for improvement.
  • Attention to detail and problem solving skills
  • Have strong interpersonal skills and the ability to work with students of all ages.
  • Able to work Monday - Friday, 3:30 - 8:30

Benefits

As a Fred Astaire Dance Studios Team Member, you can expect us to provide you:

  • A high energy-fun filled work environment
  • The best initial and ongoing professional training in the country.
  • Expert training programs to develop your business skills.
  • Professional advancement at all management levels including studio ownership

Our compensation plan includes multiple components:

  • Salary commensurate with experience
  • Multiple opportunities to earn bonuses.
  • Benefits including: PTO/Vacation (Full Time Only) Continuing Education, Health and Wellness Benefits