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Customer Support Representative

2 months ago

Albany, New York, United States Flagstar Bank, N.A. Full time
Job Summary

The Customer Support Specialist is a critical role within our Lending Service Center (LSC) Call Team at Flagstar Bank, N.A. This position requires a strong ability to analyze technology issues and provide exceptional customer service to internal and external business partners.

Key Responsibilities
  • Support the technical and compliance needs of business partners, title companies, and borrowers through inbound phone calls.
  • Assist with compliance, disclosure, closing, funding, and post-closing related topics.
  • Provide education on system and software functionality, including importing or uploading files, requesting closing documents, and clarifying compliance test results.
  • Work closely with multiple internal departments to resolve issues and escalate as needed.
  • Provide best-in-class customer service, utilizing effective listening skills and proficient soft skills to address customer concerns.
Requirements
  • HS Diploma, GED, or Foreign Equivalent
  • Strong ability to analyze technology issues
  • Demonstrated success in working in a fast-paced mortgage or IT environment
  • Minimum 1 year of experience in the mortgage industry with a background in closing, funding, post-closing, or IT preferred or comparable
  • Familiar with mortgage regulatory and compliance guidelines
  • Strong verbal and written communication skills
  • Ability to handle high call volume and answer customer questions in a timely manner
What We Offer

Flagstar Bank, N.A. offers a competitive salary and benefits package, including a minimum salary of $24.00 per hour and a maximum salary of $0.00 per hour, depending on experience. We are an Equal Opportunity Employer and welcome applications from diverse candidates.