Customer Support Representative

9 hours ago


New Albany, Indiana, United States Achieveplacement Full time

About Achieveplacement

Achieveplacement is a business technology management company providing a variety of IT, office, and production hardware as well as consulting services and software.

Job Summary

We are seeking a highly skilled and detail-oriented Customer Support Representative to join our team as an On-Site Coordinator. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Perform general maintenance for convenience copiers and printers at customer sites.
  • Monitor service issues, maintain equipment, anticipate and correct problems, and maintain necessary supplies at each device.
  • Perform monthly meter reads and report them to the company.
  • Function as a liaison between the company and its customers to maintain/increase established service levels.
  • Determine stock/supply inventories are properly maintained and ordered on a timely basis.
  • Manage paper inventory and paper delivery.
  • Coordinate copier maintenance, cleaning, and repairs.
  • Handle problems and questions from users by phone or walk-up or email.
  • Monitor equipment connected to the network and notify the IT department if discovery of network trouble.
  • Conduct quality checks and maintenance to ensure equipment is clean and fully operational.
  • Collect monthly meter readings and monitor/report copier activity and usage.
  • Remove all paper jams and coordinate repairs.
  • Quickly alert the company's service technicians for service when appropriate.
  • Assist with ongoing training at the customer's location.
  • Maintain the security of all confidential information and abide by both company and client confidentiality agreements.
  • Learn the job functions of all other team members to ensure a very high level of service.

Requirements

  • Ability to lift 50-70 pound boxes frequently.
  • Ensure a very high level of attendance to ensure that workload is consistently handled on a day-to-day basis.
  • Ensure a very high level of accuracy and make certain that each task is completed on time and with 100% accuracy.
  • Continually update the Operations Supervisor of any problems or concerns.
  • Ensure communication is open and honest and problems are quickly communicated and resolved.
  • Project a professional image and attitude, and be an effective role model for others to ensure the best possible customer service for our clients.
  • Provide positive, 'can do' environment.
  • Never say 'never.'
  • Exhibit professional behavior.
  • Proactively take descriptive notes, ask concise questions to gain information, and never say 'I don't know' but rather 'I'll find out.'

Working at Achieveplacement

We strive to provide high-quality products within established time-frames. Wherever possible, we under-promise and over-deliver. We provide services of the highest possible quality in accordance with established standards.



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