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Senior Manager, Customer Operations

4 months ago

Mesa, United States SOLARCYCLE, Inc Full time
Job DescriptionJob Description

Do you want to be on the cutting edge of the clean energy and climate tech industry? Are you excited about the intersection of renewable energy and the circular economy? We are too. And that's why we launched SOLARCYCLE, an advanced technology-based recycling company.

The solar industry needs a global end-of-life partner to restore, renew, and ultimately recycle yesterday's solar panels for tomorrow's clean energy projects. SOLARCYCLE aims to be the partner of choice for solar asset owners looking for a responsible solution to their end-of-life system needs. And we need you to direct our field operations to help us become a leader in this new burgeoning sector in the renewable energy industry.

Do you want to be on the cutting edge of the clean energy/climate tech industry? Are you excited about the intersection of renewable energy and the circular economy? We are too, and that's why we launched SOLARCYCLE, Inc., a tech-driven recycling platform designed to maximize the sustainability of the solar energy industry.

The solar energy industry needs a global end-of-life partner to restore, renew, and ultimately recycle yesterday's solar panels, inverters, and batteries for tomorrow's clean energy industry. SOLARCYCLE aims to be the partner of choice for solar asset owners looking for a responsible solution to their end-of-life system needs. We need you to lead our customer operations to help us become a leader in this new, burgeoning sector in the renewable energy industry.

About the role:

As a startup, we wear many hats and trust that our Vision, Mission, and Values help guide us in everyday decision-making when there is often ambiguity, challenges, and problems in every direction.

SOLARCYCLE Customer Operations team provides best-in-class, end-to-end support for our customers. The Customer Operations team is responsible for working hand in hand with our broad customer base, coordinating every pickup and delivery of products from customer locations to our recycling facilities. You will be responsible for leading and overseeing all aspects of post-sales operations, ensuring exceptional customer experience, cross-functional teamwork, and coordination of sophisticated reverse logistics.

Responsibilities:

Strategic Planning and Execution

  • Develop and implement strategic plans for the Customer Operations team to meet company goals and objectives.
  • Lead project execution and be the main point of contact for all recycling project customers, post-sale.
  • Responsible for scheduling and organizing all reverse logistics & services.
  • Coordinate with customers to guarantee that packaging specifications are adhered to, ensuring safe & efficient transport is achieved.
  • Confirm adherence to regulatory compliance.
  • Monitor contractual changes, develop & negotiate change orders.
  • Produce recycling certifications and environmental impact reports.
  • Complete the contractual scope of work and close out projects.
  • Coordinate site services ranging from basic labor to advanced decommissioning.
  • Travel - Roughly 50%, plus or minus, required.

Reporting & Data Analysis

  • Oversee inventory forecasting, tracking, and management.
  • Prepare and present executive-level reporting and presentations.
  • Test, inform, and drive process development and improvement.

Customer Satisfaction

  • Ensure the provision of best-in-class customer support and services.
  • Lead quick problem-solving as the first line of defense for customer-related issues.

Team Management

  • Lead, mentor and develop the Customer Operations team.
  • Foster a positive and collaborative team culture.

Education, Training and Professional Experience:

  • Bachelor's degree in a relevant field (Engineering, Business, Energy Management, etc.) required, Master's degree preferred.
  • 10-15 years of proven experience in an operations or customer management role, preferably in the solar energy, logistics, or recycling industries.
  • Strong leadership, task prioritization, and time management skills.
  • Excellent written and verbal communication, problem-solving, and conflict-resolution skills.
  • Knowledge of solar energy systems, technologies, logistics & recycling.
  • High proficiency in Excel required, process mapping a plus.

You don't meet every single requirement? Studies have shown that people are less likely to apply to jobs unless they meet every single qualification. If you think this role is for you but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right person for this role.

You will be working alongside a highly successful team who deliver amazing innovative work in the solar PV industry The solar industry needs a global end-of-life partner to restore, renew and ultimately recycle yesterday's solar panels for tomorrow's clean energy projects. SOLARCYCLE aims to be the partner of choice for solar asset owners looking for a responsible solution to their end-of-life system needs.

Solar power is one of the most powerful tools humanity has in our fight against climate change. But for solar to truly scale to its full potential, we need to create renewable supply chains and a vibrant secondary market for upcycled panels and recycled materials. Since its launch in 2022, SOLARCYCLE has assembled a world-class management team with experience scaling companies and organizations such as Amazon, Nextracker, Sierra Club, Solaria, and SunPower. The company has secured high-volume contracts with industry leaders such as AES, EDF Renewables North America, EDP Renewables North America, Greenbacker, Ørsted, Qcells, Silfab, Silicon Ranch, and Sunrun. This is the next frontier - ensuring a cleaner, more sustainable and domestic supply of the critical minerals needed for the next wave of solar. We exist to make clean energy massively scalable and even more sustainable by radically advancing recycling technology and infrastructure for the solar industry. If this resonates with you, we really want to meet you.