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Technical Program Manager

1 month ago

Saint Louis, United States VDart Inc Full time
Job DescriptionJob DescriptionTitle: Technical Program Manager
Location: St. Louis, MO (Onsite) - Need Locals
Duration: Contract
RESPONSIBILITIES:
  • Owns the working backwards document and vision for feature releases
  • Identifies gaps and charters new platform capabilities as required
  • Makes use of research, user studies, metrics, and competitive analysis to understand the platform and business needs for a platform product
  • Compares features for competitive review to inform prioritization within a platform product release
  • Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product
  • Participates with the business in customer research to inform platform product feature needs
  • Contributes near-term input (quarterly) for the platform product portfolio and roadmap
  • Makes trade-off decisions on platform product features
  • Uses runtime metrics of their services in market as a feedback loop into the backlog and balances the priorities against new feature requests
  • Exhibits expertise within platform feature area and coordinates with interdependent teams
  • Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set
  • Has visibility into the design of the user experience
  • Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed
  • Continuously monitors feature development at the feature level
  • Reviews product demo with the development team against acceptance criteria for the feature set
  • Prepares launches and monitors platform performances, adoption, and operational health for feature sets
  • Stays aligned with GTM plans for the feature set
  • Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership
  • Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
  • Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
  • Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them
  • Independently identifies and researches anomalous performance; escalates findings to senior management
  • Coordinates internal forums to collect and identify feature-level development opportunities
  • Owns and manages product documentation; enables self-service support and/or works to reduce overhead
  • Identifies feature risks from business and customer feedback and in-depth analysis of operational performance, shares with senior leadership
  • Establishes a network within the organization; begins to build internal and external networks
  • Mentoring team members
  • Assists with candidate selection and onboarding

JOB SPECIFIC EXPERIENCES:
  • Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products.
  • This includes the business requirements and associated use cases, client customer's experience, client back-office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
  • Understands and can explain the business context and the associated customer use cases
  • Proficient at grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog
  • Understands the technologies supporting the platform product and are able to hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs
  • Recognize discordant views and take part in constructive dialog to resolve them
  • Verbal and written communication is clear and concise
  • Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality