Van & Field Operations Specialist (DC)

2 months ago

Washington, United States Groombuggy Full time
Job DescriptionJob DescriptionVan & Field Operations Specialist (Full Time - DC Area)

Groombuggy is the premier mobile dog grooming company in the San Francisco Bay Area. We are growing rapidly. We are taking a Silicon Valley tech startup approach to the mobile dog grooming industry. We are proud of the work we do to create great jobs for dog groomers and help pet owners care for their loved ones. We're excited to become the next modern national pet brand.

We are looking for a full-time Van & Field Operations Specialist for our newest market. In this role, you will be the go-to support person in the Denver area, providing support to vans and groomers in a dispersed geographical area. This role is hands-on, requiring a wide range of skills, including logistics, adept problem-solving, and a variety of troubleshooting skills (mechanical, plumbing, and electrical). You will report to the fleet manager and work closely with the groomer managers and the general manager.

This is a full-time position expected to work 40 hours per week. We anticipate this role being on call six to seven days a week, typically early mornings and evenings. When you are not addressing urgent issues, you will execute the fleet's monthly maintenance plan, conduct preventive maintenance checks and services, and work to solve lower-priority issues. An important part of this position is updating tracking tools and systems (Fleetio, Notion, and Google Sheets) with the appropriate information and documentation when issues are resolved and services are completed.

You'll be doing high-impact work with a high-caliber team in a very fun and high-growth business.

We're a fantastic, high-quality team looking to grow quickly. Come join the pack

What We Offer:
  • Hourly Pay Range: $27.00 - $32.00 per hour
  • Additional paid opportunities that can scale with fleet size
  • Exciting, dynamic, and fun work environment
  • Opportunities for growth and advancement
Responsibilities

As the Van & Operations Specialist

  • Be available online and in-person for troubleshooting and solving urgent van and grooming equipment (on-call)
  • Properly update and document all issues, resolutions, and services using appropriate tools.
  • Establish and maintain good working relationships with specialty mechanic shops and dealership service centers.
  • Schedule maintenance and service with appropriate service providers
  • Upfitt and supply new vans as they come online
  • Conducted mechanical repairs and maintenance at a reasonable skill level.
  • Be a responsive and supportive team player.
  • Helped maintain a clean and orderly hub, restocked supplies, and managed inventory of replacement equipment and parts.
  • Assist in documentation and SOP creation.
  • Deliver supplies and equipment as needed to groomers and vans.

Maintaining van and equipment while also supporting groomers is vital to ensuring van uptime and reducing rescheduled or canceled appointments. Van availability is critical to Groombuggy's success

Requirements

We're looking for someone with the following skills and characteristics:

  • Positive attitude with a can-do, problem-solving attitude
  • Valid driver's license, a clean driving record, and a reliable vehicle
  • Highly supportive of groomers with an internal customer support attitude toward teammates. i.e. team first mentality
  • Comfortable in software tools and general computer skills (Google Suites, task management like notion and Asana)
  • Experience with troubleshooting basic mechanical, plumbing, and electrical systems
  • Available to be on call 6 to 7 days a week, typically responding to issues in the morning and evening via Slack or in person.
  • An automotive technician's experience is a plus but not required.

Location: This role is based in the DC and Fairfax County area.

Join us on this exciting journey as we continue to grow and make a mark in the pet industry



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