Customer Service Repressentative
1 month ago
United Radio is an employee-centric organization that is in a high-growth phase. We are building a team of people who share core values of positivity, exceptional work ethic and a commitment to working smarter to get the job done. Now in our 100th year, United Radio delivers exceptional service to the electronics marketplace. United Radio’s headquarters are in Syracuse, NY (100+ years) with secondary locations in Salt Lake City, Utah (2+ Years) and Peachtree City, Georgia (15+ years).
Summary: Deliver excellent customer service, both over the phone and in person, for our Consumer Division. Monday – Friday, 8:15am – 5:30pm.
Responsibilities: Answer incoming calls and call customers with repair information. Assist customers at front counter and deliver units to proper location. Answer and address emails. Research the history of previous repairs. Ensure proper tagging in of walk-in consumer products. Assisting customers in and out of United Radio with their equipment. Retrieving equipment from completed shelves when customer picks up unit, and processing payment.
Qualifications: Great listening skills, verbal communication skills, and exceptional attendance are necessary. Must enjoy helping others. Customer Service experience and familiarity with keyboard are desirable. HS Diploma or equivalent is necessary. Ability to lift up to 50 lbs. independently is necessary.
Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated at $18.00 hourly the actual salary will vary based on applicant’s experience, skills, and abilities, geographic location as well as other business and organizational needs.
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