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Customer Service Ambassador

2 months ago

East Syracuse, New York, United States Essilor Full time

Job Summary:

The Customer Service Representative at Essilor plays a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for providing high-quality support and problem resolution to customers through various channels.

Key Responsibilities:

  • Provide multi-channel support to customers, ensuring timely and effective resolution of their queries and concerns.
  • Collaborate with internal stakeholders to resolve complex customer issues and improve overall customer satisfaction.
  • Develop and maintain a deep understanding of our products and services to provide accurate and informed support to customers.
  • Stay up-to-date with industry trends and best practices to continuously improve our customer service standards.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • High school diploma or equivalent required; degree in a related field preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.